Results-driven President & CEO with extensive experience in enhancing recovery programs, ensuring HIPAA compliance, and fostering teamwork. Proven ability to implement data-driven strategies that improve client outcomes and operational efficiency.
Overview
18
18
years of professional experience
Work History
President & CEO / Business Owner
Recovery Solutions of New York
Williamsville, NY
07.2017 - Current
Worked directly with doctor's offices and patients to resolve outstanding medical receivables.
Discussed patient statements with health insurance companies.
Discussed Co-Pays, Deductibles, and Doctor's Fees with patients.
Ensuring compliance with HIPPA, regulatory standards, and best practices.
Led collections team to reduce overdue accounts through strategic process improvements.
Developed and implemented training programs for team members, enhancing collections effectiveness.
Enhanced company performance by implementing strategic plans and overseeing daily operations.
Senior Accounts Receivable Specialist
Security Credit Systems, Inc
Buffalo, NY
03.2010 - 11.2017
Managed full-cycle accounts receivable processes and collections.
Managed patient account inquiries to resolve billing discrepancies and enhance customer satisfaction.
Reviewed and updated patient records to ensure accuracy and compliance with regulations.
Developed streamlined processes for tracking outstanding accounts, reducing collection timeframes.
Mentored staff on effective negotiation techniques for collecting outstanding payments from patients and insurers.
Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
Streamlined the collections process for increased efficiency and reduced outstanding debts.
Maintained thorough knowledge of billing regulations, keeping the practice compliant with industry best practices.
Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.
Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
Accounting Assistant
Bee Publications, Inc
Williamsville, NY
01.2008 - 03.2010
Processed vendor invoices and maintained accurate records in accounting software.
Assisted in monthly reconciliation of bank statements to ensure financial accuracy.
Reconciled monthly bank statements, identifying discrepancies and resolving issues promptly.
Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Streamlined invoice processing, reducing payment turnaround time with efficient data entry.
Education
No Degree - Business Administration And Management
Niagara County Community College
Sanborn, NY
High School Diploma -
Niagara Wheatfield Senior High School
Sanborn, NY
06-1996
Skills
HIPAA compliance
Insurance verification
Medical terminology
Data entry proficiency
Teamwork and collaboration
Attention to detail
Motivation and initiative
Patient account management
Debt collection techniques
Problem-solving
Time management
Timeline
President & CEO / Business Owner
Recovery Solutions of New York
07.2017 - Current
Senior Accounts Receivable Specialist
Security Credit Systems, Inc
03.2010 - 11.2017
Accounting Assistant
Bee Publications, Inc
01.2008 - 03.2010
No Degree - Business Administration And Management