Summary
Overview
Work History
Education
Skills
Timeline
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SEAN HAUGHBROOK

Fort Lauderdale

Summary

Dynamic customer service professional with a proven track record at Answering Service Care, consistently exceeding quality assurance benchmarks. Skilled in Microsoft Excel and adept at fostering client relationships through exceptional communication. Recognized for effectively managing high-volume calls and enhancing service delivery across diverse industries.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Answering Service Care
Margate
01.2025 - Current
  • Managed high-volume inbound calls, handling 100+ daily across diverse industries including healthcare, legal, and retail.
  • Consistently achieved and maintained quality assurance scores exceeding 95%, surpassing company benchmarks.
  • Demonstrated exceptional multitasking skills by efficiently navigating multiple client systems and protocols.
  • Provided personalized customer service, ensuring client satisfaction and fostering positive relationships.
  • Adapted communication styles to meet the unique needs of various clients, enhancing service effectiveness.

Legal Clerk

Ras Lavrar
Plantation
04.2018 - 09.2023
  • Prepared and managed attorney travel itineraries to optimize scheduling.
  • Organized and updated databases, records and other information resources.
  • Assisted consumers/customers with various different inquiries, such as correcting dollar values on stipulations, getting specific information revised, and relaying it to the attorneys responsible, so that the process is smooth and everything proceeds in a timely fashion.
  • Sorted documents and maintained organized filing process.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.

Realtor Assistant

Advanced Realty
Tamarac
02.2016 - 10.2017
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Organized resources, records and personnel to accomplish targets.

Education

High School Diploma -

Suned High School
Oakland Park, FL
10.2014

Skills

  • Computer literacy
  • Microsoft excel
  • Microsoft word
  • Communication skills
  • Customer service

Timeline

Customer Service Representative

Answering Service Care
01.2025 - Current

Legal Clerk

Ras Lavrar
04.2018 - 09.2023

Realtor Assistant

Advanced Realty
02.2016 - 10.2017

High School Diploma -

Suned High School

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