Summary
Overview
Work History
Education
Skills
Leadership Experience
Hobbies and Interests
Timeline
Generic

Sean Head Robertson

Lebanon ,TN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

End User Engineer

HealthStream
08.2023 - Current
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.
  • Administer software deployment, patch management, and OS and application updates
  • Help resolve incidents and work as the escalation point between Support and Security teams
  • Create and maintain documentation detailing configurations for tooling and endpoints
  • Contribute to a collaborative team environment with sharing knowledge in areas of expertise

MIS System Support Analyst

HealthStream
05.2021 - 08.2023
  • Managing Apple machines using JAMF to deploy packages and policies to meet compliance standards
  • Lead all packaging, application updates, and security threats found on apple devices utilizing JAMF
  • Troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
  • Maintain, manage and distribute all company equipment
  • Spearheaded Vendor license management - Adobe, Microsoft, Druva, etc
  • Streamline processes of pre-built licensing and deployment tools by working with Development, Technical Services and Cloud teams
  • Works closely with development team to reproduce errors, identify issues and resolve problems
  • Providing tier 2-3 SNOW support for ticketing issues.

Help Desk Lead

Trevecca Nazarene University
01.2018 - 08.2020
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Prepare evaluations of software or hardware and recommend improvements or upgrades
  • Oversee the daily performance of computer systems.

Networking Intern

Trevecca Nazarene University
05.2019 - 03.2020
  • Server rack relocation during scheduled down time
  • Assisting in Firewall migrations and conversion
  • Patching LAN in resident halls across campus providing ethernet access to students and teachers
  • Under supervision troubleshooted server, network and hardware issues.

Education

Information Technology, Front End Development -

Trevecca Nazarene University
Nashville, TN
04.2021

Skills

  • Active Directory
  • Jamf
  • SCCM
  • Microsoft Intune

Leadership Experience

Resident Hall Association, Nashville, TN, Vice President, 08/2020, 05/2021, Governing the Hall Associations and running the General Board Meetings while providing the assistance to the President and other members, Assisting in the assembly and management of many on campus event such as Campus Hall Parade and Hall Haunted Houses.

Hobbies and Interests

  • Basketball
  • Soccer
  • Building Computers
  • Reading Manga

Timeline

End User Engineer

HealthStream
08.2023 - Current

MIS System Support Analyst

HealthStream
05.2021 - 08.2023

Networking Intern

Trevecca Nazarene University
05.2019 - 03.2020

Help Desk Lead

Trevecca Nazarene University
01.2018 - 08.2020

Information Technology, Front End Development -

Trevecca Nazarene University

Similar Profiles

CREATE PROFILE
Sean Head Robertson