Sean Heelan
Laurel Hill,FL
Summary
Dedicated professional with over a decade of experience in delivery operations and law enforcement. Skilled in regulatory compliance and customer relationship management, consistently achieving high performance through effective team leadership and training initiatives.
Overview
40
40
years of professional experience
Work History
Delivery Supervisor
Guardian Pharmacy
Crestview, Florida
10.2014 - Current
- Coordinated delivery timetables with pharmacy staff and logistics teams to ensure timely medication distribution.
- Ensured that all delivery orders were processed accurately and efficiently.
- Scheduled daily routes for delivery personnel, ensuring timely completion of deliveries.
- Supported daily delivery operations to keep medication distribution on schedule.
- Implemented process improvements to enhance delivery efficiency and accuracy.
- Developed efficient route plans for drivers, enhancing on-time deliveries and customer satisfaction.
- Monitored compliance with regulatory standards for pharmaceutical deliveries.
- Monitored the performance of drivers to ensure compliance with safety regulations.
- Trained new delivery personnel on safety procedures and best practices.
- Conducted regular meetings with drivers to discuss areas of improvement or concerns.
- Investigated delays or discrepancies in delivery services immediately upon notification.
- Resolved customer inquiries and concerns regarding delivery services, ensuring prompt and effective communication.
- Assessed staffing levels in response to volume fluctuations and seasonal demands.
- Maintained accurate records of driver's hours, deliveries, and vehicle maintenance logs.
- Performed regular reviews of employee performance related to quality assurance standards.
- Inspected vehicles regularly to ensure they meet safety standards and are in proper working order.
- Coordinated with customers to plan efficient or special deliveries.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Managed performance issues with delivery team members.
- Developed team environment to support engagement and high performance.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Prepared reports detailing operational data such as the number of deliveries per day, week, month.
- Designed budgets for delivery departments and planned financial outlines.
- Used scanners to track parcel information, condition or receipt.
- Managed multiple shift responsibilities to ensure smooth operations throughout the day., prioritizing immediate tasks to streamline operations.
- Exceeded the specific team goal by partnering with staff to share and implement best practices.
- Exceeded the specific team goal by partnering with staff to share and implement best practices.
Deputy Sheriff
Walton County Sheriff's Office
DeFuniak Springs, Florida
11.1998 - 10.2013
- Conducted thorough investigations of criminal activities and incidents.
- Investigated criminal activity such as assaults, burglaries, robberies, thefts.
- Collected and preserved evidence associated with crimes, supporting investigations
- Wrote detailed arrest and accident reports.
- Arrested and transported suspects or prisoners to jail.
- Responded promptly to emergency calls and dispatched units.
- Responded to emergency calls for service involving domestic disputes or other potentially hazardous situations.
- Managed vehicle traffic during emergencies to ensure safety., at times of emergency or congestion to reduce accidents.
- Patrolled assigned areas to detect suspicious activity and enforce laws and regulations.
- Enforced laws and regulations to maintain public safety and order.
- Adhered to departmental policies and procedures while performing job duties.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Engaged with the community through outreach programs and educational initiatives.
- Provided assistance during community events to foster positive relations.
- Developed relationships with members of the community through participation in various events or activities.
- Collaborated with other law enforcement agencies for effective operations.
- Collaborated with other agencies during multi-jurisdictional operations or investigations.
- Conducted surveillance and inquiries into suspicious persons and activities. suspicions persons and situations and unusual activities.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Testified in court in connection with criminal prosecutions to support the judicial process.
- Prepared detailed reports on incidents, arrests, and investigations.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Participated in continuing education courses related to law enforcement practices.
- Ensured that equipment was properly maintained and operational before each shift.
- Interviewed witnesses and victims of crimes to obtain additional information regarding incidents under investigation.
- Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
- Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases.
- Investigated illegal or suspicious activities, performed direct follow-up or reported findings to appropriate senior personnel.
- Investigated illegal or suspicious activities, performed direct follow-up or reported findings to appropriate senior personnel.
- Wrote detailed arrest and accident reports.
- Conducted surveillance and inquiries into suspicious persons and activities. suspicions persons and situations and unusual activities.
- Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases.
Deputy Sheriff
Monroe County Sheriff's Office
Key West, Florida
01.1996 - 11.1998
- Enforced laws and regulations to maintain public safety and order.
- Responded promptly to emergency calls and dispatched units.
- Responded to emergency calls for service involving domestic disputes or other potentially hazardous situations.
- Patrolled assigned areas to detect suspicious activity and enforce laws and regulations.
- Conducted thorough investigations of criminal activities and incidents.
- Investigated criminal activity such as assaults, burglaries, robberies, thefts.
- Investigated illegal or suspicious activities, performed direct follow-up or reported findings to appropriate senior personnel.
- Interviewed witnesses and victims of crimes to obtain additional information regarding incidents under investigation.
- Collected and preserved evidence associated with crimes, supporting investigations
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Trained new deputies on procedures, policies, and communication techniques.
- Trained new officers on proper patrol procedures and techniques.
- Engaged with the community through outreach programs and educational initiatives.
- Developed relationships with members of the community through participation in various events or activities.
- Provided assistance during community events to foster positive relations.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Adhered to departmental policies and procedures while performing job duties.
- Wrote detailed arrest and accident reports.
- Prepared detailed reports on incidents, arrests, and investigations.
- Served warrants, subpoenas, and summonses, encouraging adherence to legal proceedings.
- Testified in court in connection with criminal prosecutions to support the judicial process.
- Maintained safe and secure environments for court proceedings.
- Provided courtroom security for judicial proceedings.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
- Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
- Collaborated with other agencies during multi-jurisdictional operations or investigations.
- Ensured that equipment was properly maintained and operational before each shift.
- Resolved emergency issues quickly to save response time.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Participated in continuing education courses related to law enforcement practices.
- Wrote detailed arrest and accident reports.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Resolved emergency issues quickly to save response time.
Jail Administrator
Holmes County Sheriff Dept
Bonifay, Florida
01.1989 - 01.1996
- Managed daily operations of a correctional facility to ensure safety and security.
- Supervise staff to maintain compliance with regulations and policies.
- Supervised staff in maintaining order within the jail facility, enforcing rules and regulations, and providing services to inmates.
- Ensured compliance with all applicable regulations, including those related to health, safety, security, and civil rights.
- Implemented streamlined procedures that enhanced operational efficiency and safety within the facility.
- Coordinated inmate programs and services that promoted rehabilitation and reduced recidivism.
- Developed and enforced policies and procedures for inmate management, ensuring compliance with state and federal regulations.
- Conducted investigations into allegations of misconduct or violations of policy by staff or inmates.
- Oversaw incident reports and conducted investigations to address issues promptly.
- Collaborated with law enforcement agencies for effective inmate management.
- Maintained records on inmate population numbers, court orders, mandates pertaining to sentencing guidelines, programs available for inmates' rehabilitation purposes.
- Coordinated with other departments to ensure proper care of inmates while in custody.
- Assessed needs of inmates upon entry into the jail system and developed individualized plans for each one accordingly.
- Managed the day-to-day operations of the jail facility including budgeting, scheduling, staffing levels, inmate classification systems, maintenance programs.
- Monitored security systems at the jail facility to ensure that they are operating properly and efficiently.
- Oversaw training of new employees regarding policies and procedures related to their job duties.
- Developed training materials for new employees and ongoing staff development.
- Evaluated existing practices for effectiveness and recommended changes.
- Prepared reports documenting activities at the jail facility such as incidents involving staff or inmates.
- Responded promptly to complaints from staff members or inmates concerning operational issues or potential problems.
- Negotiated contracts with vendors supplying goods or services to the jail facility.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Established work procedures or schedules to organize daily work of administrative staff.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Reviewed requests from outside organizations seeking access to incarcerated individuals for research projects or other purposes.
- Served as a liaison between local government agencies and the jail facility.
- Represented work unit at meetings or conferences to serve as a liaison for requests or complaints.
- Assisted with various office tasks during busy periods and staff absences. with office tasks during busy periods and staff absences.
- Monitored office supplies to replenish needed inventory before depletion.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
Cable Installation Technician
Comcast
Marianna, Florida
08.1986 - 11.1987
- Installed and maintained cable systems in residential and commercial properties.
- Troubleshot service issues using diagnostic tools and equipment.
- Educated customers on product features and services during installations.
- Followed safety protocols while working at heights and in confined spaces.
- Documented installation processes and service requests accurately in the system.
- Responded to customer inquiries regarding service plans and troubleshooting steps.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Assisted customers with technical support for cable connections and TV programming.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Organized work areas after completion of each job ensuring a clean environment.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Repaired damaged cables caused by weather conditions or improper handling.
- Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
- Tested newly installed cables using specialized testing devices like tone generators or multimeters.
- Repaired equipment to support continual service.
- Developed solutions for difficult wiring configurations at customer sites.
- Maintained accurate records of all installed cables and equipment in customer locations.
- Prepared detailed reports on completed projects for management review.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Measured signal strength at utility poles.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
- Collaborated with customer service and technical teams to coordinate installation schedules.
- Coordinated with utility companies to identify and mark underground utility lines before digging.
- Used diagnostic tools to test and adjust equipment settings for optimal performance.
- Ensured compliance with local, state, and federal regulations and safety standards.
- Performed regular maintenance checks on cable systems to prevent future issues.
- Completed line work at heights using bucket trucks and underground using access points.
- Pulled lines to proper tension for safety and durability of installation work.
Education
Law Enforcement Certification - Criminal Justice
Chipola College
Marianna, FL12-1988
Blue Certificate in Electronics - Electrical, Electronics And Communications Engineering
Washington Holmes Vocational Technical Center
Chipley, FL07-1986
High School Diploma -
Ponce De Leon High School
Ponce De Leon, FL05-1986
Skills
- Regulatory adherence
- Regulatory monitoring
- Safety compliance
- Operational improvement
- Route optimization
- Driver training
- Employee assessment
- Client communication
Timeline
Delivery Supervisor
Guardian Pharmacy
10.2014 - Current
Deputy Sheriff
Walton County Sheriff's Office
11.1998 - 10.2013
Deputy Sheriff
Monroe County Sheriff's Office
01.1996 - 11.1998
Jail Administrator
Holmes County Sheriff Dept
01.1989 - 01.1996
Cable Installation Technician
Comcast
08.1986 - 11.1987
Law Enforcement Certification - Criminal Justice
Chipola College
Blue Certificate in Electronics - Electrical, Electronics And Communications Engineering
Washington Holmes Vocational Technical Center
High School Diploma -
Ponce De Leon High School