Sean Heffernan
Sherrill,NY
Summary
31 years of loyalty to Oneida Nation Enterprises in the Table Games department. This includes over 25 years as a Manager in which i have developed strong leadership, guest service, and communication skills.
Overview
32
32
years of professional experience
Work History
Table Games Shift Manager
Oneida Nation Enterprises
04.2015 - Current
- Improved employee performance with regular coaching, feedback, and performance evaluations.
- Regularly reviewed surveillance footage for signs of suspicious behavior or potential risks to the casino's assets.
- Ensured guest satisfaction by addressing any concerns or disputes promptly and professionally.
- Maintained gaming integrity, ensuring adherence to casino policies and regulatory requirements.
- Monitored employee morale closely by fostering a positive work environment that encouraged teamwork among team members.
- Ensured accurate reporting of shift activities to upper management in detailed end-of-shift reports.
- Optimized table configurations based on player demand and occupancy trends to maximize revenue potential.
Table Games Assistant Shift Manager
Oneida Nation Enterprises
02.2006 - 04.2015
- Promoted positive company culture among team members through open communication channels, supportive leadership practices, and mutual respect among colleagues.
- Improved game efficiency by closely monitoring Table Games operations and ensuring adherence to policies and procedures.
- Elevated guest experience by maintaining a professional atmosphere while fostering a fun and engaging environment for players.
- Streamlined communication between departments, successfully coordinating with other shift managers to ensure smooth transitions during shift changes.
- Enhanced customer satisfaction by effectively resolving disputes and complaints at the gaming tables.
- Developed strong team rapport by providing ongoing coaching, mentoring, and support to Table Games staff members.
- Maximized table utilization rates by monitoring staffing levels relative to anticipated demand throughout each shift period.
- Contributed to overall casino profitability by identifying opportunities for increased efficiency in Table Games operations.
- Increased player retention rates by consistently delivering exceptional customer service at gaming tables.
- Coordinated staff schedules, rotations and breaks.
Table Games Pit Manager
Oneida Nation Enterprises
02.2000 - 02.2006
- Managed multiple games concurrently while staying organized under pressure, ensuring smooth casino floor operations.
- Increased table game revenue by effectively managing game pace and ensuring dealer accuracy.
- Conducted regular evaluations of staff performance, identifying opportunities for professional growth and development.
- Optimized profitability by analyzing player ratings data and making informed decisions on table limits adjustments.
- Enhanced guest experience by providing exceptional customer service and maintaining a professional demeanor.
- Promoted teamwork among staff members, fostering a positive work environment conducive to high-quality service delivery.
Table Games Floor Supervisor & Box Person
Oneida Nation Enterprises
06.1994 - 02.2000
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
- Monitored chips purchases, table inventories, and player win ratios.
- Worked as the Dealer Scheduler from approximately 1997 to 2000 (as a Floor Supervisor).
Table Games Dealer
Oneida Nation Enterprises
07.1993 - 06.1994
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Education
Bachelor's Degree - Engineering & Management
Clarkson University
Potsdam, NY05-1993
Skills
- Guest relations
- Strong leadership
- Compliance monitoring
- Teamwork and collaboration
- Problem-solving
- Active listening
- Effective communication
- Decision-making
- Relationship building
Timeline
Table Games Shift Manager
Oneida Nation Enterprises
04.2015 - Current
Table Games Assistant Shift Manager
Oneida Nation Enterprises
02.2006 - 04.2015
Table Games Pit Manager
Oneida Nation Enterprises
02.2000 - 02.2006
Table Games Floor Supervisor & Box Person
Oneida Nation Enterprises
06.1994 - 02.2000
Table Games Dealer
Oneida Nation Enterprises
07.1993 - 06.1994
Bachelor's Degree - Engineering & Management
Clarkson University
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