- Watching Movies and TV Shows
- I participate in low-impact exercises to strengthen core muscles
- Outdoor Recreation
- Camping
Sean Henchey
Transportation Planner/Customer Service
Walker
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged strong leadership and effective communication to improve service delivery at Equity Transportation. My expertise in safety compliance and data entry, coupled with a track record of developing robust driver training programs, significantly boosted productivity and client loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Driver Manager/Customer Service Representative
Equity Transportation
02.2001 - 03.2025
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
- Coordinated with drivers to organize timely pickup and delivery.
- Identified process breakdowns and developed improvement plans to resolve.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
- Addressed driver communications and provided required data to drivers.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated favorable contracts with transportation providers by leveraging industry knowledge and strong negotiation skills.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Implemented an efficient scheduling system that allowed drivers to better balance their work-life commitments while meeting company objectives.
Over the Road Truck Driver
Warner Transportation
06.1994 - 01.2001
- Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Enhanced efficiency by planning optimal routes and adhering to strict delivery schedules.
Military Police Officer
US Navy
04.1992 - 05.1994
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Utilized surveillance equipment to monitor security of personnel and property.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Coordinated with local law enforcement agencies for joint security initiatives, enhancing area-wide safety.
- Assisted in the development of crime prevention strategies, resulting in reduced incidents of theft, vandalism, and other offenses.
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
Boatswain's Mate
USS Normandy
08.1988 - 04.1992
- Thoroughly inspected boats before each embarkment to verify maximum reliability.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
Boatswain's Mate
USS Stein
11.1985 - 07.1988
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Managed efficient supply and food replenishment at port stops.
Education
High School Diploma -
Union Endicott High School
Endicott, NY 05.2001 -
Skills
Empathy and patience
Customer service
Strong leadership qualities
Effective communication
Active listening
Safety compliance awareness
Materials tracking
Safety issues monitoring
Team building expertise
Data entry
Attention to detail
Incident reporting
Interests
Timeline
High School Diploma -
Union Endicott High School
05.2001 -
Driver Manager/Customer Service Representative
Equity Transportation
02.2001 - 03.2025
Over the Road Truck Driver
Warner Transportation
06.1994 - 01.2001
Military Police Officer
US Navy
04.1992 - 05.1994
Boatswain's Mate
USS Normandy
08.1988 - 04.1992
Boatswain's Mate
USS Stein
11.1985 - 07.1988