Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sean Henchey

Transportation Planner/Customer Service
Walker

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged strong leadership and effective communication to improve service delivery at Equity Transportation. My expertise in safety compliance and data entry, coupled with a track record of developing robust driver training programs, significantly boosted productivity and client loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

39
39
years of professional experience

Work History

Driver Manager/Customer Service Representative

Equity Transportation
02.2001 - 03.2025
  • Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Identified process breakdowns and developed improvement plans to resolve.
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
  • Addressed driver communications and provided required data to drivers.
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
  • Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated favorable contracts with transportation providers by leveraging industry knowledge and strong negotiation skills.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Implemented an efficient scheduling system that allowed drivers to better balance their work-life commitments while meeting company objectives.

Over the Road Truck Driver

Warner Transportation
06.1994 - 01.2001
  • Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
  • Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
  • Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
  • Enhanced efficiency by planning optimal routes and adhering to strict delivery schedules.

Military Police Officer

US Navy
04.1992 - 05.1994
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Utilized surveillance equipment to monitor security of personnel and property.
  • Created and implemented security protocols and procedures to safeguard personnel and property.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Coordinated with local law enforcement agencies for joint security initiatives, enhancing area-wide safety.
  • Assisted in the development of crime prevention strategies, resulting in reduced incidents of theft, vandalism, and other offenses.
  • Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.

Boatswain's Mate

USS Normandy
08.1988 - 04.1992
  • Thoroughly inspected boats before each embarkment to verify maximum reliability.
  • Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
  • Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
  • Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.

Boatswain's Mate

USS Stein
11.1985 - 07.1988
  • Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
  • Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
  • Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
  • Managed efficient supply and food replenishment at port stops.

Education

High School Diploma -

Union Endicott High School
Endicott, NY
05.2001 -

Skills

Empathy and patience

Interests

  • Watching Movies and TV Shows
  • I participate in low-impact exercises to strengthen core muscles
  • Outdoor Recreation
  • Camping

Timeline

High School Diploma -

Union Endicott High School
05.2001 -

Driver Manager/Customer Service Representative

Equity Transportation
02.2001 - 03.2025

Over the Road Truck Driver

Warner Transportation
06.1994 - 01.2001

Military Police Officer

US Navy
04.1992 - 05.1994

Boatswain's Mate

USS Normandy
08.1988 - 04.1992

Boatswain's Mate

USS Stein
11.1985 - 07.1988
Sean HencheyTransportation Planner/Customer Service