Sean Herrera
New York
Summary
Experienced residential concierge skilled in providing exceptional service in upscale residential environments. Proficient in managing front desk operations, addressing resident needs, and maintaining a secure and welcoming atmosphere. Seeking to transition into a residential superintendent role to utilize communication, maintenance, and training skills for effective property management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Concierge
Douglas Elliman
06.2014 - Current
- Provide the residents with the highest level of responsiveness.
- Maintain a work environment of cleanliness and organization.
- Use professional telephone etiquette in handling resident requests as well as use computer systems as required.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
Super
Veritas Property Management LLC
06.2018 - 01.2022
- Cleaned and maintained the boiler room.
- Assisted with basic plumbing in the resident's home when necessary.
- Managed waste and recycling bins
- Assisted with basic electric procedures when necessary
- Seasonal Acting Superintendent from 2018-2022
Manager
Radio Shack
11.2008 - 05.2015
- Ensured compliance with company policies, procedures, and operational standards.
- Managed cash handling procedures, including opening and closing registers, processing transactions, and reconciling cash drawers.
- Maintained store security measures, including surveillance systems, alarm systems, and loss prevention protocols.
- Oversaw store maintenance, including repairs, cleaning, and upkeep of facilities and equipment.
- Coordinated with corporate headquarters and regional managers to implement
Residential Concierge
Rose Association
06.2012 - 02.2014
- Maintained a work environment of cleanliness and organization.
- Acknowledged and greeted all residents and guests with utmost courtesy and urgency, moving out from behind the front desk for assistance.
- Used professional telephone etiquette in handling resident requests as well as used computer systems as required.
- Assisted with package deliveries. Recorded receipts of packages delivered for homeowners and notified homeowners for pickup. Made sure each unit filed had a release of liability form for accepted packages, etc.
Education
Associate Degree -
LaGuardia Community College
Skills
- Proficient in Microsoft Word, Excel & Building Links Fluent in Spanish
- Customer service
- Highly adaptable
- Strong work ethic
- Excellent multitasking
- Concierge software proficiency
- Team player mentality
- Safety procedures
Certification
- 32BJ Training Fund Certificate of Training
- Superintendent: How to Become One May 13, 2020
- Human Relations June 19, 2019
- Building Management III: Project Management June 25, 2019
- Building Management II: Documentation & the Law March 22, 2019
- Building Management I: Budgets & Preventative Maintenance Dec 04, 2018
- Locksmith June 24, 2017
- Standpipe and Sprinkler Systems March 18, 2016
- NYC Superintendent: Heat & Hot Water June 6, 2016
- Carpentry Repairs: Walls, Floors & Doors June 20, 2016
- NYC Superintendent: Visual Assessment July 12, 2016
- Air Pollution Control Aug 2, 2016
- FDNY: Fire Safety for Residential Buildings Dec 02, 2016
- Air Conditioning & Refrigeration I Dec 09, 2016
- Residual Fuel Oil Burners & Incinerators Dec 13, 2016
- Plumbing: Basic & Troubleshooting May 6, 2015
- Electricity: Basic & Troubleshooting June 3, 2015
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Super
Veritas Property Management LLC
06.2018 - 01.2022
Concierge
Douglas Elliman
06.2014 - Current
Residential Concierge
Rose Association
06.2012 - 02.2014
Manager
Radio Shack
11.2008 - 05.2015
Associate Degree -
LaGuardia Community College
Similar Profiles
Daniela DeGraziaDaniela DeGrazia
Real Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate BrokerageReal Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate Brokerage
ERIC FEATHERERIC FEATHER
Licensed Real Estate Salesperson at Douglas EllimanLicensed Real Estate Salesperson at Douglas Elliman
Bonnie SchwartzBonnie Schwartz
New Development Sales Executive/Director at Douglas Elliman New Development MarketingNew Development Sales Executive/Director at Douglas Elliman New Development Marketing
Conall RyanConall Ryan
Senior Manager, Business Development and Partnerships at The Clios (Clio Awards)Senior Manager, Business Development and Partnerships at The Clios (Clio Awards)
Alexandra SmithAlexandra Smith
FOH Server at Comedy CellarFOH Server at Comedy Cellar