SEAN HICKEY
Somerville,Massachusetts
Summary
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
Overview
4
4
years of professional experience
Work History
Waiter/Server
Sissy K's
12.2024 - Current
- Delivered high-quality customer service in a fast-paced dining environment.
- Processed orders accurately using the restaurant's point-of-sale system.
- Managed cash transactions and balanced cash register at shift end.
- Trained new staff on service standards and restaurant procedures.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Deckhand
Boston Harbor Cruises
06.2025 - 09.2025
- Assisted in daily vessel operations and passenger boarding procedures.
- Operated safety equipment and conducted safety briefings for guests.
- Collaborated with crew members to ensure efficient service during cruises.
- Carried out instructions issued by captain regarding docking procedures.
- Served basic food and drink to guests with proficiency as requested.
Metal Fabrication
Somerville High School - Vocational School
09.2021 - 06.2024
- Gained experience with power tools and heavy machinery such as Band saws, Shears, and plasma cutters.
- Operated welding equipment to complete various metal fabrication projects.
- Followed safety protocols to maintain a secure working environment.
- Participated in hands-on training sessions to improve welding skills and techniques.
- Developed skills in MIG, TIG, stick arc and flux-cored welding processes.
Restaurant Busser
Fusilli's Cucina
12.2021 - 01.2023
- Ensured cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing and resetting tables during peak hours.
- Maintained stock levels of utensils, napkins, and condiments to ensure readiness for service.
- Collaborated with team members to streamline service processes for improved customer satisfaction.
Education
Bachelor of Science - Marine Science, Safety and Environmental Protection
Massachusetts Maritime Academy
Bourne, MA06.2028
High School Diploma -
Somerville High School
Somerville, MA06.2024
Skills
- Effective communication
- Team collaboration
- Strong multitasking
- Reliability and punctuality
- Customer service
- Time management
- Attention to detail
Timeline
Deckhand
Boston Harbor Cruises
06.2025 - 09.2025
Waiter/Server
Sissy K's
12.2024 - Current
Restaurant Busser
Fusilli's Cucina
12.2021 - 01.2023
Metal Fabrication
Somerville High School - Vocational School
09.2021 - 06.2024
Bachelor of Science - Marine Science, Safety and Environmental Protection
Massachusetts Maritime Academy
High School Diploma -
Somerville High School