Sean Higginbotham
Administrative And Media Specialist
Anywhere/Las Vegas,USA
Summary
Administrative and Media Specialist passionate about client support, media communication, and patient care. Skilled in high-volume administrative operations with a broad base of experience in technical support, training, leadership, and building effective workflows. Resolves problems quickly, delivering high levels of customer satisfaction. Additional strengths include effective communication, content creation, digital data input, and Epic EHR.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Business Operations Assistant
GetCoins
Laurel, MD
12.2021 - 09.2022
- Assisted the CEO and Operations department in achieving new growth milestones.
- Gained exceptional knowledge from unique experience in cryptocurrency and Blockchain communities.
- Build and maintain relationships with clients and partners to promote business viability
- Experience working with international clients, global logistics, and partnerships across time zones.
- Proactively engaged customers in various departments in order to provide in-depth product knowledge.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
Administrative Services Manager/Epic Credentialed Trainer, Cadence
Partnership Health Center
Valdosta, GA
01.2020 - 01.2022
- Managed workflows, administrative staffing, and medical records with professional discretion through the use of Electronic Health Record systems and other software.
- Developed and implemented updating training programs for all admin employees.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Updated reports, managed accounts and generated reports for company database.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Analyzed and solved multi-faceted problems that effected executive leaders, healthcare providers, and patients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Created media content for organizational growth and engagement.
- Increased customer engagement through social media.
- Enhanced employee onboarding and workflow efficiency by creating training videos, engaging learning modules, and other informational methods.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
Administrative and Media Specialist
Urgent Care Travel
01.2018 - 01.2020
- Provided quality customer service to secure new relationships and provide quality prospect leads to the sales department.
- Designed and organized comprehensive corporate training resources.
- Provided quality administrative assistance and organizational workflow creation.
- Provided training videos, high quality graphics, visuals, engaging posts, etc as media supervisor and marketing assistant.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Developed departmental systems and procedures to better align workflow processes.
- Conducted training courses and prepared videos for long-term use.
Education
Bachelor of Arts - Mass Media
Valdosta State University
Valdosta, GA 05.2017 - 12.2021
Associate of Arts - Communications
College of Coastal Georgia
Brunswick, GA 08.2013 - 05.2017
Skills
Video Production
Task Management Software (Monday, Trello)
Adobe Premiere Pro, Adobe After Effects, Adobe PhotoshopHardware and software installations
Technical support knowledge
User training
Helpdesk administration
Technical guidance
Content and digital asset management
Inbound phone call handling
Financial services support
Administrative support
Training program development
Google Workspace
Analytical and Critical Thinking
Citrix
Python Fundamentals
Training material development
Healthcare operations
Customer relations and communications
EMR / EHR
Medical office administration
Timeline
Business Operations Assistant
GetCoins
12.2021 - 09.2022
Administrative Services Manager/Epic Credentialed Trainer, Cadence
Partnership Health Center
01.2020 - 01.2022
Administrative and Media Specialist
Urgent Care Travel
01.2018 - 01.2020
Bachelor of Arts - Mass Media
Valdosta State University
05.2017 - 12.2021
Associate of Arts - Communications
College of Coastal Georgia
08.2013 - 05.2017