Sean Higginbotham
Brunswick,GA
Summary
Skilled in high-volume administrative operations with experience in client support, media-based training, leadership, and building effective workflows. Resolves problems quickly and delivers high levels of customer satisfaction. Additional strengths include effective communication, content creation, and EHR systems.
Overview
6
6
years of professional experience
Work History
Junior Account Manager
Office Practicum
01.2024 - Current
- Oversee and manage assigned client segmentation (200-250 practices) to engage new and existing leads through phone calls, emails, and onsite visits.
- Maintain a strategic view on all practices within territory to be able to navigate and manage overall relationship to ensure a positive customer experience.
- Establish a strategic advisor relationship with clients by understanding their practice's long term strategy and goals.
- Proactively provide insight on the health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved.
- Complete business review presentations with clients to effectively determine current level of client satisfaction and identify opportunities to expand our current relationship via upsell of new products and services.
- Maintain expert knowledge of new products and services.
- Communicate directly with clients to explain features and benefits while addressing any questions related to launch of new products and services throughout the sales process.
- Ensures all calls, opportunities, and quotes are properly tracked and generated in Salesforce.
- Maintain up-to-date awareness of competitive solutions, healthcare industry standards and the overall landscape of pediatric medicine.
- Acts as primary client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner.
Account Management Administrator
Office Practicum
01.2023 - 01.2024
- Ran internal reports related to practice usage (user census).
- Assisted in research and resolution of finance related questions (from internal and external partners).
- Collaborated with both AMs and other departments to confirm invoice accuracy and submit changes as needed.
- Updated invoice line items as needed.
- Assisted in handling AM portion of identified internal process touching multiple teams.
- Monitored and resolved internal case queues.
- Delivered immediate outreach in response to NPS detractors.
- Processed SLA data and revenue leakage reporting.
- Prepared RCM data and designed sales slide decks.
Business Operations Assistant
GetCoins
01.2022 - 09.2022
- Assisted CEO and Operations department in achieving new growth milestones
- Gained exceptional knowledge from unique experience in cryptocurrency and Blockchain communities
- Built relationships with over 300 clients and partners to promote business viability
- Experience working with international clients, global logistics, and partnerships across time zones
- Proactively engaged customers in various departments in order to provide in-depth product knowledge.
Administrative Services Manager
Partnership Health Center
01.2020 - 01.2022
- Managed workflows, administrative staffing, and medical records with professional discretion through use of Electronic Health Record systems and other software.
- Developed and implemented updating training programs for all admin employees.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Updated reports, managed accounts and generated reports for company database.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Analyzed and solved multi-faceted problems that effected executive leaders, healthcare providers, and patients.
- Oversaw appointment scheduling and itinerary coordination for over 1000 clients and 25+ personnel.
- Developed and updated policies and procedures, maintaining compliance with HIPAA, state and federal regulations, and other administrations.
- Created media content for organizational growth and engagement.
- Increased customer engagement and donor awareness through social media.
- Cut training time by 50%, enhanced employee onboarding and workflow efficiency by creating training videos, engaging learning modules, and other informational aids.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Administrative and Media Specialist
Urgent Care Travel
01.2018 - 01.2020
- Developed departmental systems and procedures to better align workflow processes for remote work efficiency.
- Enhanced company growth by providing quality customer service to secure new relationships and provide quality prospect leads to sales department.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Conducted training modules and created videos for long-term use.
Education
Bachelor of Arts - Mass Media
Valdosta State University
12.2021
Associate of Arts - Communications
College of Coastal Georgia
05.2017
Skills
- Customer Service
- Performance Tracking
- Client Relationship Management
- Issue Resolution
- CRM Software
- Administrative Leadership
- Excel
- Analysis skills
- Health information management
- Training & development
- Task Management
- Data Management
- Google Workspace
- EHR systems
- Remote Efficiency
- Time management
- Microsoft Office
- Adobe Creative Suite
- Experience assisting high-level executives
Timeline
Junior Account Manager
Office Practicum
01.2024 - Current
Account Management Administrator
Office Practicum
01.2023 - 01.2024
Business Operations Assistant
GetCoins
01.2022 - 09.2022
Administrative Services Manager
Partnership Health Center
01.2020 - 01.2022
Administrative and Media Specialist
Urgent Care Travel
01.2018 - 01.2020
Bachelor of Arts - Mass Media
Valdosta State University
Associate of Arts - Communications
College of Coastal Georgia
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