Sean Higginbotham
Brunswick,USA
Summary
Skilled in high-volume administrative operations with experience in client support, media-based training, leadership, and building effective workflows. Resolves problems quickly and delivers high levels of customer satisfaction. Additional strengths include effective communication, content creation, and EHR systems.
Overview
7
7
years of professional experience
Work History
Solutions Account Manager
Office Practicum
01.2024 - Current
- Oversee and manage assigned client segmentation (200-250 practices) to engage new and existing leads through phone calls, emails, and onsite visits
- Maintain strategic view on all practices within territory to be able to navigate and manage overall relationship to ensure positive customer experience
- Establish strategic advisor relationship with clients by understanding their practice's long term strategy and goals
- Proactively provide insight on health of their business and guidance on solutions and steps to bridge gap to ensure their goals are achieved
- Complete business review presentations with clients to effectively determine current level of client satisfaction and identify opportunities to expand our current relationship via upsell of new products and services
- Maintain expert knowledge of new products and services
- Communicate directly with clients to explain features and benefits while addressing any questions related to launch of new products and services throughout sales process
- Ensures all calls, opportunities, and quotes are properly tracked and generated in Salesforce
- Maintain up-to-date awareness of competitive solutions, healthcare industry standards and overall landscape of pediatric medicine
- Acts as primary client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner
- Coordinated with marketing department to create targeted campaigns for specific accounts, driving engagement and sales growth
- Served as an essential point of contact between clients and internal teams, facilitating clear communication channels that expedited project timelines
- Ran internal reports related to practice usage (user census)
- Assisted in research and resolution of finance related questions (from internal and external partners)
- Collaborated with both AMs and other departments to confirm invoice accuracy and submit changes as needed
- Updated invoice line items as needed
- Assisted in handling AM portion of identified internal process touching multiple teams
Account Management Administrator
Office Practicum
01.2023 - 01.2024
- Ran internal reports related to practice usage (user census) for over 1000 customers.
- Assisted in research and resolution of finance related questions (from internal and external partners).
- Collaborated with both AMs and other departments to confirm invoice
accuracy and submit changes as needed. Updated invoice line items as needed. - Assisted in handling AM portion of identified internal process touching
multiple teams. - Monitored and resolved internal case queues.
- Delivered immediate outreach in response to NPS detractors.
- Processed SLA data and revenue leakage reporting.
- Prepared RCM data and designed sales slide decks.
Business Operations Assistant
GetCoins
01.2022 - 09.2022
- Assisted CEO and Operations department in achieving new growth milestones.
- Gained exceptional knowledge from unique experience in cryptocurrency and
Blockchain communities - Gained exceptional knowledge from unique experience in cryptocurrency and
Blockchain communities. - Experience working with international clients, global logistics, and
partnerships across time zones. - Proactively engaged with over 300 customers in various departments in order to provide in-depth product knowledge.
Administrative Services Manager
Partnership Health Center
01.2020 - 01.2022
- Managed workflows, administrative staffing, and medical records with
professional discretion through use of Electronic Health Record systems and
other software. - Developed and implemented updating training programs for all admin
employees. - Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Updated reports, managed accounts and generated reports for company
database. - Established workflow processes, monitored daily productivity and
implemented modifications to improve overall performance of personnel. - Analyzed and solved multi-faceted problems that effected executive leaders,
healthcare providers, and patients. - Oversaw appointment scheduling and itinerary coordination for over 1000
clients and 25+ personnel. - Developed and updated policies and procedures, maintaining compliance with HIPAA, state and federal regulations, and other administrations.
- Created media content for organizational growth and engagement.
- Increased customer engagement and donor awareness through social media.
- Cut training time by 50%, enhanced employee onboarding and workflow
efficiency by creating training videos, engaging learning modules, and other
informational aids. - Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Administrative and Media Specialist
Urgent Care Travel
01.2018 - 01.2020
- Developed departmental systems and procedures to better align workflow
processes for remote work efficiency. - Enhanced company growth by providing quality customer service to secure
new relationships and provide quality prospect leads to sales department. - Alternated training methods to diversify instruction, strengthen learning
opportunities and enhance program success. - Reviewed and edited all training materials for accuracy and company policy
compliance. - Conducted training modules and created videos for long-term use.
Education
Bachelor of Arts - Mass Media
Valdosta State University
Valdosta, GA12.2021
Associate of Arts - Communications
College of Coastal Georgia
Brunswick, GA05.2017
Skills
- Customer Service
- Client Relationship Management
- Critical Thinking
- Remote Efficiency
- Administrative Leadership
- Account Management
- Training & Development
- Health Information Management
- Issue Resolution
- Performance Tracking
- Analysis skills
- Data Management
- CRM Software
- EHR systems
- Adobe Creative Suite
- Workflow Optimization
Timeline
Solutions Account Manager
Office Practicum
01.2024 - Current
Account Management Administrator
Office Practicum
01.2023 - 01.2024
Business Operations Assistant
GetCoins
01.2022 - 09.2022
Administrative Services Manager
Partnership Health Center
01.2020 - 01.2022
Administrative and Media Specialist
Urgent Care Travel
01.2018 - 01.2020
Bachelor of Arts - Mass Media
Valdosta State University
Associate of Arts - Communications
College of Coastal Georgia
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