Summary
Overview
Work History
Education
Skills
Timeline
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Sean Hiller

Syracuse,NY

Summary

Seasoned operations and logistics operations professional with proven track record of growth and success in managing district-wide operations. Expertise in optimizing processes and driving continuous improvement with hands-on initiatives. Known for fostering collaborative team environment and delivering consistent results, adaptable to evolving business needs.

Overview

21
21
years of professional experience

Work History

District Operations Manager

Vestis Uniform and Workplace Supplies
01.2020 - Current
  • Promoted to District Manager after 4 months of proven success
  • Directly manage 9 routes and its customer base(approximately 800 small to large businesses accounts)
  • Streamlined operational processes to enhance service delivery and customer satisfaction.
  • Drive RSR sales average while growing base business ,district has exceeded growth by 26% in 1 quarter
  • Led cross-functional teams to implement cost-saving initiatives across district operations.
  • Developed training programs for staff, improving efficiency and compliance with safety standards.
  • Analyzed operational metrics, identifying trends and areas for improvement in service execution.
  • Fostered strong relationships with customer base, enhancing communication and driving repeat business opportunities.
  • Increased customer satisfaction levels with streamlined communication channels and prompt resolution of issues within 24 hours.
  • Improved district operations efficiency by streamlining processes and implementing best practices.
  • Ensure all routes are covered as well as ontime daily
  • Developed strategic plans for the district to achieve short-term and long-term goals.
  • Drive day to day goals and expectations set by upper management to achieve business excellence
  • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Enhanced employee productivity by providing training, guidance, and performance evaluations.
  • Approve time cards, vacation time, PTO while ensuring route coverage.
  • Handled problematic customers and clients to assist employees and maintain excellent customer service.
  • Build and foster strong customer relationships ,setting and driving sales targets to increase revenue, 100% customer visitation per year.
  • Negotiate, present and execute service agreements with customers.
  • Cover routes when necessary, lift 50-100 pounds several times a day in all weather elements
  • Dramatically increased over all retention from 61% to 92% in a 12 month time frame, highest in region

Associate District Manager

Aramark Uniform Services
09.2019 - 01.2020
  • Directly supervise 5 route drivers
  • Implemented data-driven decision-making processes to accurately track progress towards goals and make necessary adjustments as needed.
  • Analyzed performance metrics to identify areas for process improvement and increased productivity.
  • Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Developed and implemented strategies to improve route efficiency and reduce operational costs.
  • Meet with customers to discuss service issues and resolve conflict
  • Trained and mentored staff on best practices for inventory management and client relations.

Dryer Fabrication Lead

G.A. Braun
09.2009 - 06.2019
  • Promoted to Dryer Lead position in 2016
  • Directly supervise six or more employees
  • Weekly production meetings and cell safety audits
  • Require clean/safe work environment
  • Approve timecards for employees under my direct supervision
  • Prioritize work orders to ensure deadline requirements
  • Utilize ORACLE ERP database to monitor part status within a work order/workflow parts as needed
  • Maintain open lines of communication with other departments leads and production manager
  • Collaborate with engineering to redesigning products increasing appearance and profitability
  • Facilitate employee feedback to improve product line as well as reduce manpower
  • Maintain training matrix per ISO 9001 standards for each employee
  • Slashed cell defects by 22% monthly elevating from 73% to 95% while exceeding quality metrics
  • Enhanced cell standard from 82% to 100% machine on time delivery to assembly
  • Drastically increased profits through teamwork, mentoring, reducing run times by 30%
  • Streamlined product flow to eliminate over stocking of parts reducing inventory
  • Utilize kaizen meetings for team product improvement

Welding and Powder Coat Supervisor

Specialty Welding and Fabricating
08.2004 - 09.2009
  • Report any defect found to quality
  • Directly supervise six or more employees within various departments
  • Standardize product overview after production to meet quality metrics
  • Test powder-coated parts for proper mill thickness
  • Reduced run time standards through employee feedback and engineering changes
  • Proper packing and shipping of materials of trucks daily, repack if necessary
  • Meet strict delivery dates per contract agreement

Education

High School Diploma -

Cicero North Syracuse High School
Cicero, NY
06-1999

Skills

  • Dependability
  • Adaptability
  • Safety compliance
  • Operational excellence
  • Time management
  • Professionalism
  • Strong leadership skills
  • Promote teamwork/productivity
  • Operations management
  • Cost reduction
  • Operational efficiency
  • Strong communication

Timeline

District Operations Manager

Vestis Uniform and Workplace Supplies
01.2020 - Current

Associate District Manager

Aramark Uniform Services
09.2019 - 01.2020

Dryer Fabrication Lead

G.A. Braun
09.2009 - 06.2019

Welding and Powder Coat Supervisor

Specialty Welding and Fabricating
08.2004 - 09.2009

High School Diploma -

Cicero North Syracuse High School

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Sean Hiller