Sean Hooper
Bel Air,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Guest Service Advocate
Target
03.2020 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Server
Friendly's Restaurant
10.2018 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Arts - Corporate Communications
Penn State York
York, PA05.2026
No Degree - General Studies
Community College Baltimore County Dundalk
Dundalk, MDHigh School Diploma -
Harford Technical High School
Bel Air, MD05.2020
Skills
- Public speaking
- Conflict resolution
- Team collaboration
- Digital Marketing
- Multimedia Production
- Public Relations
- Video Editing
- Target Audience Analysis
- Customer Service
- Corporate Communications
Timeline
Guest Service Advocate
Target
03.2020 - Current
Server
Friendly's Restaurant
10.2018 - 02.2020
Bachelor of Arts - Corporate Communications
Penn State York
No Degree - General Studies
Community College Baltimore County Dundalk
High School Diploma -
Harford Technical High School
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