Sean House

Multi-tasking and managing the clock is crucial. After I arrive I check all equipment and chemicals in daily line checks to ensure guest safety and make sure all equipment is functioning properly for daily service. Read log notes from previous shifts as well as check emails for important company updates. Set the line and write a production list to ensure we have all fresh product at proper levels to reduce waste loss. Execute multiple catering ordered with limited staffing at the highest volume catering store in the region. Manage phone calls and guest relations all while keeping a close eye on labor to ensure operations are in line with business levels. Coach, correct and praise all team members. Touch every table that comes into the restaurant as well as review each Togo order with the guests. Drive sales goals and increase year over year traffic by driving team to push loyalty enrollment. Resolve all conflicts between team and guests. Maintain a harmonious and professional environment that is warm and welcoming to all.

• Employed sales techniques such as top down selling and soft sales skills to maximize every opportunity to gain multiple lines of business for the company
• Excelled at fluidly communicating with a wide range of clients while simultaneously navigating through multiple sales systems and tracking to connect clients with telecommunications products
• Achieved with a high level of success sales goals in a high paced, high pressure sales environment selling cable, internet, home and cellular phone service as well as ancillary products.

• Master of guest service starting with initiating a warm and welcoming greeting from first eye contact through an entire guest experience to ensure every guest experience exceeded expectations
• Thrive under pressure in a high paced, high pressure environment operating both independently and as a cohesive member of team coordinating with chefs, cooks, food runners, bar backs, wait staff, casino hosts, dish washers and management
• Extensive knowledge from 20+ years in the food and beverage industry of culinary products and techniques as well as recipes, cocktails, wine, liquor, and vast beer knowledge as a certified cicerone.
• Developed and delivered signature cocktails and made decisions on beer catalog and pairings for beer dinners
• Strong knowledge of draft systems, glycol chiller, POS systems, complicated casino comp programs, as well as required training in serve safe, credit card fraud, work place conduct and physical and cyber security annually renewed