Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Hudson

Volo,IL

Summary

Proficient IT Administrator offering more than 14 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Client Systems Specialist

Illinois Air National Guard
09.2012 - Current
  • Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Diagnosed and executed resolution for network and server issues.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

IT Administrator I

Lutheran Life Communities
02.2023 - 09.2023
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

IT Desktop Analyst

Lutheran Life Communities
10.2018 - 02.2023
  • Provided on-site and remote technical support to users.
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
  • Installed new hardware and software, patched systems and configured settings.
  • Directly supported in-house service ticket software for non-emergency user-related issues.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
  • Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates for 100+ clients.
  • Supported and maintained user account information.
  • Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates 100+ clients.
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Offered assistance in implementing and developing training programs.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Service Desk Specialist

Trustmark
08.2017 - 10.2018
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Answered user product attribute and usage questions to promote satisfactory product ownership experience.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Client Systems Technician

United States Air Force, USAF
11.2009 - 08.2012
  • Maintained compliance with federal and internal security standards.
  • Set up new computer systems and devices and installed hardware, software and patching programs.
  • Troubleshot and repaired desktop and mobile systems.
  • Reported incidents and executed corrective procedures.
  • Provided remote and in-person support to resolve issues.
  • Provided on-site and remote technical support to users.
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
  • Installed new hardware and software, patched systems and configured settings.
  • Directly supported in-house service ticket software for non-emergency user-related issues.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.

Education

Bachelor of Arts - Criminal Justice

University of Wisconsin - Parkside
Kenosha, WI
12.2017

Associate of Science -

College of Lake County
Grayslake, IL
05.2015

Associate of Science - Information Systems Technology

Community College of The Air Force
Montgomery, AL
12.2015

High School Diploma -

Zion Benton Township Highschool
Zion, IL

Skills

  • Printers and Peripherals
  • Preventive Maintenance Management
  • Server Installation
  • Production Work
  • Team Support
  • Time Management
  • Microsoft Office 365
  • Active Listening
  • Network Technology
  • Employee Onboarding
  • Troubleshooting
  • Technical Troubleshooting

Certification

  • CompTIA Security+
  • CompTIA A+

Timeline

IT Administrator I

Lutheran Life Communities
02.2023 - 09.2023

IT Desktop Analyst

Lutheran Life Communities
10.2018 - 02.2023

Service Desk Specialist

Trustmark
08.2017 - 10.2018

Client Systems Specialist

Illinois Air National Guard
09.2012 - Current

Client Systems Technician

United States Air Force, USAF
11.2009 - 08.2012

Bachelor of Arts - Criminal Justice

University of Wisconsin - Parkside

Associate of Science -

College of Lake County

Associate of Science - Information Systems Technology

Community College of The Air Force

High School Diploma -

Zion Benton Township Highschool

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Sean Hudson