Sean Hurley
Ferndale,MI
Summary
Experienced Operations Manager and adept leader with a track record of 12 years, leveraging exceptional planning and problem-solving skills to optimize business strategies and daily operations. Demonstrated ability to drive results, cultivate high-performing teams, and streamline processes for enhanced productivity. Possesses a keen awareness of industry dynamics, strong communication capabilities, and a knack for identifying and executing strategic improvements.
Overview
12
12
years of professional experience
Work History
Global Operations Manager - Google Support Program
VACO - Contracted To Google
03.2021 - Current
- Led a dedicated team of 30 professionals to deliver comprehensive in-person and virtual support to over 50 clients with physical and visual disabilities during business hours
- Streamlined client onboarding processes and spearheaded the entire hiring lifecycle for new Support Assistants
- Engineered a cutting-edge scheduling software database for Support Assistants, optimizing workforce management and yielding a notable 20% reduction in labor costs within the initial three months of implementation
- Developed a robust metrics dashboard to meticulously analyze program efficiencies, enabling data-driven recommendations for enhancing staffing strategies to key stakeholders
- Proactively handled all escalations from Support Assistants and clients, ensuring timely resolution and maintaining high levels of customer satisfaction
- Delivered insightful business reviews to stakeholders, providing comprehensive insights into program performance and outlining strategic recommendations for continued improvement.
- Successfully orchestrated the annual Request for Proposal (RFP) process, inviting vendors to submit bids for contract renewal, which led to a notable 15% boost in program profitability.
Global Merchandising Manager - Google News App
VACO - Contracted to Google
01.2018 - 03.2021
- Spearheaded the leadership and management of the dynamic Newsstand Vendor Merchandising Team, overseeing a talented workforce of over 15 contract and direct hire professionals dedicated to enhancing Google applications
- Orchestrated numerous successful product and feature launches, guiding initiatives from inception to seamless integration across more than 60 markets globally, significantly amplifying Google's merchandising footprint
- Strategically coordinated ongoing application updates across diverse platforms, leveraging data-driven insights to drive user engagement and satisfaction
- Pioneered the expansion of merchandising efforts beyond the gNews app to include the gPodcast app, diversifying merchandising programs beyond the news ecosystem
- Delivered comprehensive project updates to key stakeholders at Google and Vaco, incorporating in-depth analytical evaluations to drive informed decision-making
- Innovated a user metrics dashboard to streamline real-time data communication, enhancing agility and effectiveness in decision-making processes
- Identified and addressed market segment deficiencies, crafting actionable recommendations to optimize merchandising strategies across various platforms and regions
- Lead the development of innovative business management review approaches, subsequently adopted across the enterprise
- Cultivated a motivated, focused, and positive team environment through tailored training and mentorship programs catering to entry-level and seasoned professionals
- Surpassed metrics goals consistently in staff utilization, performance, and content quality, fostering a culture of excellence
- Designed and refined team-wide workflows, documentation, training, and tracking systems to align with evolving stakeholder demands
- Instituted a comprehensive 6-month planning and training regimen for new hires, equipping them with expertise in merchandising standards, data analysis, and platform optimization techniques
- Championed the implementation of cross-functional vendor and operational safety solutions, prioritizing the well-being of team members and operational efficiency.
New Business Development Manager, National Brand Manager, Private Label Product Development, Supplier Manager
Collaborative Advantage Marketing
01.2012 - 12.2017
- Proactively engage and develop new customers by providing customized branding programs and private label solutions in highly competitive and dynamic markets
- Launched new national brand driving over $5M in annual sales through extensive industry engagement in multiple customer segments
- Successfully planned, executed, and managed over 30 new products for growing business lines in multiple major retailers
- Planned and executed multiple international trade show appearances and industry engagement events to meet and grow private label business with accredited suppliers
- Develop optimization strategies for achieving customer goals through supply chain analysis, benchmark sampling, and recommendations for innovative new product lines
- Lead consultant bringing meal delivery service, HelloFresh, to market resulting in an increase of over $2M in annual sales
- Worked cross functionally with product engineering and control label brand, Jack’s Quality Beans, in development of innovative packaging strategy boosting sales while reducing cost and delivering on client’s environmental goals
- Launched six new SKUs to deliver over $3M in additional annual revenue for multiple middle market companies
- Negotiated and executed product branding, marketing, and promotional contracts with major retailers across numerous product lines
- Developed innovative analytical approach in negotiating Falksalt, USA’s international funding positions, ensuring appropriate expenses were allocated to U.S
- Business lines
- Delivered sales increases via contract execution by 35% and 50% in ordering year 1 & 2 respectively for a unique product line
- Facilitated nationwide availability throughout 3,000+ retail stores for “in-and-out” holiday programs and online campaigns
- Managed the strategy development process of Target’s Simply Balanced brand through national chain product launches capturing market share for 20+ items with multiple international factory partners ensuring seamless contract execution
- Facilitate and brokered the expansion of multiple brands including, 365 Brand, & Control Brand Breakfast Beverage, while launching an additional 6 SKUs of Coconut Water, Blue Marble Brands, and Rachel Ray spice line with major retailers such as Whole Foods and Walmart
- Fostered short- and long-term success by training and managing all new sales employees supporting the multiple product lines
- Mentored and trained new hires and journeymen level staff ensuring efficiency and performance metrics are met or exceeded
- Led training programs for developing, monitoring, and reporting monthly and quarterly sales forecasting, budgeting, marketing, and promotional programs including web shop launches and social media management for all branding campaigns
- Participated in, and made recommendations for, interviewing and negotiating new hire contracts at entry and journeyman level positions.
Education
B.S. Retail/Merchandising Management – Broad College of Business -
Michigan State University
East Lansing, MI05.2012
Skills
- Business & Financial Analysis
- QA & Compliance Management
- Quantitative & Analytical
- Relationship Management
- Strategic & Tactical Planning
- Trend Identification
- Global Sourcing
- Competitive Analysis
- Supplier/Vendor Vetting & Negotiation
- Cost Control
Affiliations
- Merchandising Internship – Married to the Mob, LLC (05/2011 – 11/2011)
- Michigan State University Retail Marketing Association
- Michigan State University Entrepreneurship Association
- Letter of Appreciation (Philanthropic Work)
Timeline
Global Operations Manager - Google Support Program
VACO - Contracted To Google
03.2021 - Current
Global Merchandising Manager - Google News App
VACO - Contracted to Google
01.2018 - 03.2021
New Business Development Manager, National Brand Manager, Private Label Product Development, Supplier Manager
Collaborative Advantage Marketing
01.2012 - 12.2017
B.S. Retail/Merchandising Management – Broad College of Business -
Michigan State University
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