Sean Isaacs
Charleston,SC
Summary
Perceptive and hospitable food and beverage professional with several years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal diners.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Trio Club
Charleston, SC
11.2013 - Current
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Upsold customers from shelf to premium brands to help boost sales.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
Bartender, Bar-Back
The Silver Dollar
Charleston, SC
04.2011 - 11.2015
- Delivered exceptional customer experiences leading to repeat business and word-of-mouth recommendations
- Developed and maintained positive and enduring relationships with a diverse clientele
- Handled and quickly resolved customer complaints and requests
- Helped maintain a positive work environment by promoting teamwork and cooperation.
Remote Sales Agent, Medicare Specialist
Health and Life Associates
Pompano Beach, FL
10.2012 - 05.2013
- Played a key role in increasing customer retention, referral, and satisfaction
- Worked closely with upper management to successfully increase the efficacy of office operations
- Educated senior citizens on the different aspects of Medicare to ensure they would be able to make an educated decision regarding coverage
- Assisted the clients in assessing their specific needs then outlined and explained the available plans that best fulfilled their needs while not exceeding their budgets
- Remained up-to-date on all new Medicare regulations and reforms by independently seeking out information and publications pertinent to my field
- Reviewed regularly reviewed accounts and followed up with existing clients in order to cultivate positive relationships and assess and reduce turnover risk
- Reached out daily to 100+ current and potential clients and returned all missed calls promptly.
Server, Customer Service
Pane e Vino
Charleston, SC
07.2011 - 09.2012
- Positively interacted with customers in order to build and retain repeat business
- Entrusted by Management to assist in the training of new employees
- Demonstrated superior multi-tasking abilities to quickly and correctly fill orders
- Upheld a courteous and professional demeanor in an extremely fast paced environment
- Led by example to coach new staff in customer communication and satisfaction.
Education
Skills
- Staff Management
- Excellent judgment
- Outstanding customer service
- Sales expertise
- Conversant in Spanish
- Extensive spirits knowledge
- Marketing and sales experience
- Suggestive Selling
Languages
Spanish
Professional
Portuguese
Elementary
Certification
- Servsafe Certified
- Health and Life Insurance License in 30+ States
Affiliations
- Have traveled to over 30 countries
Timeline
Bartender
Trio Club
11.2013 - Current
Remote Sales Agent, Medicare Specialist
Health and Life Associates
10.2012 - 05.2013
Server, Customer Service
Pane e Vino
07.2011 - 09.2012
Bartender, Bar-Back
The Silver Dollar
04.2011 - 11.2015
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