Sean Jackson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Field Technician V
Charter Communications, Spectrum
01.2022 - Current
- Diagnostics and repair cable system in home for complete customer satisfaction.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Contributed to project success by assisting in the planning and execution of equipment upgrades and expansions.
- Collaborated with other field technicians and supervisors to resolve complex technical issues.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Store Manager of Service
Pepboys Automotive
08.2018 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed P&L, scheduling, hiring, coaching, training and much more day to day operations.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
Automotive Technical Degree - Automotive Mechanics
Universal Technical Institute
Irving, TX08.2018
High School Diploma -
Southern Regional High School
Manahawkin, NJ06.2017
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Technical Support
- Equipment Installation
- Quality Assurance Controls
- Diagnostic Testing
- System Upgrades
- Diagnostics and troubleshooting
- Preventive Maintenance
Timeline
Field Technician V
Charter Communications, Spectrum
01.2022 - Current
Store Manager of Service
Pepboys Automotive
08.2018 - 01.2022
Automotive Technical Degree - Automotive Mechanics
Universal Technical Institute
High School Diploma -
Southern Regional High School
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