Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Sean Jenno

Spokane

Summary

Dynamic Operations Manager with a proven track record at Dicks Sporting Goods, excelling in team leadership and customer relationship management. Spearheaded process optimizations that enhanced operational efficiency and service quality. Adept at problem-solving and staff training, fostering a collaborative environment that drives success and boosts customer satisfaction.

Golf Management that strives in driving sales and customer satisfaction. Pushed sales from $1.2 million to over $3 million year after year. Trains new golf employees on fitting processes and services.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Operation Manager

Dicks Sporting Goods
Spokane Valley
09.2017 - Current
  • Conducted regular meetings with department heads to review progress towards operational goals.
  • Coordinated and managed operations activities to ensure all processes ran smoothly.
  • Analyzed customer feedback to identify opportunities for process optimization.
  • Developed, implemented, and enforced operational policies and procedures.
  • Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
  • Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.

Service Technician Supervisor

Abadan Reprographics
Spokane
05.2009 - 03.2020
  • Managed customer relations by responding promptly to inquiries from internal or external sources.
  • Established effective communication with customers regarding their needs and preferences.
  • Scheduled preventive maintenance services for customers' equipment.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of technician work orders and invoices.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Conducted service appointments to diagnose and fix problems.

Cash Handler

GardaWorld Cash Services
Spokane
03.2003 - 06.2009
  • Provided excellent customer service to ensure a positive customer experience.
  • Handled money according to company policy.
  • Trained new employees in policies and procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Built and maintained productive relationships with employees.

Education

High School Diploma -

Lakeside High School
Nine Mile Falls, WA
06-2002

Associate of Applied Science - General Studies

Spokane Falls Community College
Spokane, WA

Skills

  • Customer relationship management
  • Team leadership
  • Problem solving
  • Decision making
  • Golf operations management
  • Scheduling and planning
  • Staff training

Affiliations

  • Golfing
  • Cars
  • Daughters Softball

Accomplishments

  • Top Pro Plus golf department COS% 3 years
  • Top 5% golf sales for company

Certification

  • Head Coach Certified
  • Taylomade Fitting Certified
  • Callaway Fitting Certified
  • Ping Fitting Certified
  • Titleist Fitting Certified
  • Cobra Fitting Certified

Timeline

Operation Manager

Dicks Sporting Goods
09.2017 - Current

Service Technician Supervisor

Abadan Reprographics
05.2009 - 03.2020

Cash Handler

GardaWorld Cash Services
03.2003 - 06.2009

High School Diploma -

Lakeside High School

Associate of Applied Science - General Studies

Spokane Falls Community College

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