Sean Joseph
BRONX,NY
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
AT&T MOBILITY
04.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained customer satisfaction with quick and professional handling of product returns.
Assistant Store Manager/Small Business Expert
AT&T MOBILITY
11.2020 - 04.2022
- Create daily game plans based on daily and monthly performance
- Hold accountabilities for all sales operations, and quality of sales
- Coach to behaviors that aid in overall staff performance development
- Resolve customer escalations
- Receive inventory, conduct various sim, phone, and cash counts
- Meet assigned sales, service, and productivity goals, and targets for the location
- Execute all sales, service, operations, and customer experience initiatives in the store
- Analyze sales and service metrics and develop action plans to support productivity
- Address employee complaints and customer escalations.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Retail Sales Consultant /Home Solution Specialist
AT&T MOBILITY
07.2015 - 10.2020
- Assist customers, providing personalized sales catering to each individual needs
- Carry out fiduciary transactions, handling large cash amounts
- Resolves billing issues at store level
- Schedule appointments allowing flexibility and follow up calls ensuring quality and satisfaction
- Meet personal sales goals and metrics as well as exceed expectations
- Exceeds stores willingness to recommend.
- Increased sales and customer satisfaction through personalized servicing.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Alfred E. Smith
The Bronx, NY01.2011
Skills
- Sales Analysis
- Strong Multitasking Skills
- Constructive Feedback
- Staff Recruitment
- Staff Management
- Hiring Management
- Customer Service
- Inventory Control
- Team Meetings
- Hiring and Onboarding
- Credit Terms Determination
- Persuasive Negotiations
Timeline
Retail Store Manager
AT&T MOBILITY
04.2022 - Current
Assistant Store Manager/Small Business Expert
AT&T MOBILITY
11.2020 - 04.2022
Retail Sales Consultant /Home Solution Specialist
AT&T MOBILITY
07.2015 - 10.2020
High School Diploma -
Alfred E. Smith
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