Sean Schittig
Freehold
Summary
Successfully managed a team to achieve operational objectives, maintaining high census levels through strategic networking and collaboration with referral partners. Efficiently handled client inquiries and complaints, ensuring timely and satisfactory resolutions. Demonstrated expertise in budget management while fostering positive relationships with families and industry professionals.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Distinctive Living
09.2023 - 07.2025
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Advanced company's competitive position by conducting SWOT analysis and aligning operations with strategic goals.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Facilitated team meetings to encourage collaboration and share best practices across organization.
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
- Conducted detailed market analysis to identify potential areas for expansion and revenue growth.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Executive Director
CareOne
12.2022 - 06.2023
- Directed financial planning and budgeting processes, ensuring alignment with organizational goals.
- Spearheaded staff recruitment strategies, enhancing talent acquisition efforts across various roles.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Achieved notable increases in public awareness through innovative social media strategies.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Monitored key business risks and established risk management procedures.
Executive Director
Brookdale Senior Living
01.2022 - 12.2022
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for all employees.
- Advocated for organization and company mission to raise awareness and support.
- Boosted team productivity and morale by developing comprehensive employee training and development program.
- Initiated strategy to drive company growth and increase market share and profitability.
- Devised and presented business plans and forecasts to board of directors.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Developed and implemented policies that improved patient care standards within organization.
- Fostered partnerships with local healthcare providers to expand service offerings and improve community outreach.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Development Specialist
Embracing Hospice
11.2020 - 01.2022
- Facilitated training sessions for staff on hospice care best practices and compliance standards.
- Assessed patient needs to ensure personalized, compassionate care aligned with organizational values.
- Coordinated community outreach programs to raise awareness of hospice services and resources.
- Forged partnerships with local businesses, schools, and community organizations who provide additional resources or support necessary to expand our reach further than ever before.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed and executed strategic account plans to drive revenue growth.
- Analyzed client needs to deliver tailored solutions, ensuring alignment with business objectives.
- Coordinated cross-functional teams to streamline project delivery and improve client outcomes.
- Implemented performance tracking systems to assess account health and identify areas for improvement.
- Facilitated regular client meetings to gather feedback and adjust strategies accordingly.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Community Liaison
Acacia Hospice
07.2019 - 10.2020
- Fostered relationships with community partners to enhance hospice service awareness.
- Coordinated outreach programs targeting diverse populations to increase access to hospice care.
- Developed training materials for staff on community engagement best practices.
- Implemented feedback mechanisms to assess community needs and improve service delivery.
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
- Identified opportunities for collaboration with other organizations to maximize resources and improve community outcomes.
- Promoted organizational initiatives by presenting at community meetings and participating in local events.
- Participated in networking events within relevant industries as an ambassador of our organization''s mission statement.
- Facilitated open lines of communication between the organization and the community, fostering strong relationships.
Senior Community Director
Fox Trail Senior Living
Green Brook, NJ
07.2018 - 07.2019
- Developed and led a team of Community Directors, aligning community operations with organizational objectives.
- Attended networking meetings and joined groups to connect with industry professionals for client acquisition.
- Fostered strong working relationships with families and referral partners for improved support.
- Collaborated with nursing teams to sustain high census through effective networking.
- Directed team efforts to meet and exceed organizational goals.
Community Director
Fox Trail Senior Living
06.2015 - 07.2018
- Developed community engagement initiatives to enhance resident involvement and satisfaction.
- Led strategic planning sessions to align community programs with organizational goals.
- Coordinated outreach efforts to foster partnerships with local organizations and stakeholders.
- Implemented feedback mechanisms to assess community needs and improve service delivery.
Education
Bachelor of Science - Business Administration
Monmouth University
New Jersey01.2009
Skills
- Critical thinking and analysis
- Results-oriented mindset
- Multi-tasking ability
- Leadership skills
- Attention to detail
- Customer service expertise
Timeline
Operations Specialist
Distinctive Living
09.2023 - 07.2025
Executive Director
CareOne
12.2022 - 06.2023
Executive Director
Brookdale Senior Living
01.2022 - 12.2022
Development Specialist
Embracing Hospice
11.2020 - 01.2022
Community Liaison
Acacia Hospice
07.2019 - 10.2020
Senior Community Director
Fox Trail Senior Living
07.2018 - 07.2019
Community Director
Fox Trail Senior Living
06.2015 - 07.2018
Bachelor of Science - Business Administration
Monmouth University