Summary
Overview
Work History
Education
Skills
Timeline
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Sean Kelly

Austin,TX

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Tier 2 Technical Support Specialist

Everise
08.2023 - Current
    • Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
    • Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.
    • Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
    • Boosted client retention by consistently delivering exceptional Tier 2 technical support services.
    • Developed comprehensive documentation for frequently encountered issues to facilitate faster resolutions.
    • Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies.
    • Increased productivity through the implementation of remote desktop tools to diagnose and resolve technical issues more efficiently.
    • Conducted regular training sessions for junior technicians, enhancing their technical skills and knowledge base.
    • Collaborated with cross-functional teams to identify recurring issues and develop long-term solutions to prevent future occurrences.
    • Maintained a high level of expertise on company products, staying up-to-date with software updates and new features.
    • Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly.
    • Achieved consistent positive performance reviews from both customers and management, reflecting dedication towards delivering top-notch support services.

Membership Sales Associate

Gold's Gym
01.2019 - Current
    • Increased membership sales by developing and implementing effective sales strategies.
    • Built strong relationships with potential members through engaging presentations and facility tours.
    • Achieved consistent growth in membership numbers by maintaining a high level of customer satisfaction.
    • Collaborated with marketing team to create promotional materials that effectively showcased membership benefits.
    • Enhanced member experience through personalized follow-ups and addressing individual needs.
    • Assisted in the planning and execution of special events to attract new members and increase brand visibility.
    • Managed member accounts, ensuring timely billing and accurate recordkeeping.
    • Provided exceptional customer service, resolving issues promptly and professionally.
    • Mentored new hires in sales techniques and product knowledge, contributing to overall team success.

Landscape Foreman

Yardoc
03.2022 - 08.2023
  • Enhanced landscape aesthetics by designing and implementing various hardscape and softscape projects.
  • Boosted client satisfaction through timely completion of landscape installations, maintenance, and repairs.
  • Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
  • Improved customer retention rates with excellent communication skills and prompt response to inquiries or concerns.
  • Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
  • Promoted safety awareness among crew members through regular meetings, training sessions, and adherence to safety protocols.
  • Reduced costs with effective inventory management for supplies such as plants, mulch, tools, and equipment.
  • Maximized staff productivity through expert scheduling of daily tasks based on priorities and crew capabilities.
  • Maintained routine landscaping schedules to boost lawn health.

Education

Associate of Applied Science - Cybersecurity

Austin Community College
Austin, TX
06.2026

High School Diploma -

Dripping Springs Highschool
Dripping Springs, TX
05.2015

Skills

  • System Administration
  • Cross-Functional Communication
  • Application support
  • Hardware diagnostics
  • User Support
  • System Maintenance
  • Customer Service
  • Technical Troubleshooting
  • Online Chat Support
  • Call Management
  • Technical Documentation
  • Customer service expert
  • Tracking and Documentation
  • Organizational Skills
  • Time management abilities
  • Incident Management
  • Friendly, Positive Attitude
  • Critical Thinking

Timeline

Tier 2 Technical Support Specialist

Everise
08.2023 - Current

Landscape Foreman

Yardoc
03.2022 - 08.2023

Membership Sales Associate

Gold's Gym
01.2019 - Current

Associate of Applied Science - Cybersecurity

Austin Community College

High School Diploma -

Dripping Springs Highschool

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Sean Kelly