Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Keough

Bloomington, IN,IN

Summary

Resourceful and strategic Chief Operations Officer with over 12 years of experience in business management, marketing, and sales. Demonstrated success in creating and executing impactful business plans, leading teams, and achieving substantial revenue growth. Proficient in P&L management, human resources, contract negotiation, and project management. Possessing full authorization to work in the US for any employer.

Overview

18
18
years of professional experience

Work History

Chief Operations Officer (COO)

Southern Indiana Home Care
01.2017 - Current
  • Responsible for overall management of the business to assure that it is profitable, compliant and valuable to the local community. The Operations Manager plans and implements the annual budget, completes team recruitment and retention plans, oversees client and employee satisfaction, and guides the sales and marketing plan. Accountable to compliance and a healthy business margin.
  • Communicates effectively 1:1 and in group settings. Easily articulates vision and standards.
  • Keeps team informed.
  • Communicates information on overall business goals and quarterly objectives to the team.
  • Maintains an ongoing liaison with clients, client families, company employees and outside contractors.
  • ORGANIZATION
  • Maximizes efficiency and cost effectiveness in daily activities.
  • Implements the policies and procedures of the company.
  • Organizes and directs the administrative functions of the office, including budgeting, profit and loss management, accounting, data collection, record maintenance, and employment practices.
  • Ensures the accuracy of public information materials and activities. LISTENING
  • Tunes in to the opinions, feelings and needs of people.
  • Maintains compliance with applicable laws and regulations and implements corrective action in response to reports or complaints from regulatory agencies, the client or client family/representatives.
  • Demonstrates consistent logic, rationality and objectivity in decision making.
  • Achieves balance between quick decisiveness and slower, more thorough approaches.
  • Shows common sense and anticipates consequences of decisions.
  • Arranges and negotiates services provided through contractual agreements.
  • Seeks out and seizes opportunities to go beyond the “call of duty.”
  • Passionately finds ways to surmount barriers, Action-oriented “doer” who achieves results.
  • COACHING AND TRAINING
  • Creates a Retention Plan for each office team member.
  • Actively and successfully trains team for current assignments.
  • Coaches and develops team for promotion into positions in which they succeed.
  • Provides challenging assignments to enhance the current talents of team members.
  • Achieves cohesive, effective, positive and mutually supportive team spirit with team members.
  • Nurtures a positive emotional and physical work environment.
  • Communicates openly and builds honest relationships that allow for differences to be constructively resolved rather than ignored, suppressed or denied.
  • Treats team members fairly and shares credit.
  • Encourages team decision making.
  • Provides resources, training, support and space for team members to accomplish their daily duties.
  • Employs an adequate number of qualified personnel and ensures an adequate ongoing plan for associate hiring, orientation, evaluation and discipline.
  • Ensures team members are positioned to most effectively showcase and utilize their talents to support business goals.

Business Owner

Keough Inspections
10.2012 - 03.2017
  • Marketing, hire employees, acquire contracts.
  • Read Xactimate reports to ensure proper work was completed by contractor.
  • Build a team of hard working employees to represent themselves and the business with professionalism and growth.
  • Staff development
  • Mentor new and existing employees to assure they have all the knowledge needed when discussing an inspection or a potential project with a customer.
  • Go with employees as they go out to inspect properties to ensure they are meeting all requirements.
  • Project Management
  • Manage projects to ensure timelines are being met.
  • Completed hundreds of projects with outstanding customer satisfaction.
  • Open communication with customers throughout the inspection or project to inform of any changes to deadlines or required changes to the project.
  • Maintain strong relationships with contractors to assure all work is up to the customers standards as well as to continue growth between the company and all contractors used.
  • Verify proper work was completed by contractors to client needs and requests.

Insurance Sales Manager

Bloom Marketing Group
01.2007 - 10.2012
  • Develop and implement personal insurance plans for individuals.
  • Met and exceeded monthly goals by consistently recommending solutions to optimally suite each individual client.
  • Provided top notch customer service to go above and beyond for each client, by constantly monitoring claims and policies to make assure the client was receiving the care and compassion when going through claims and understanding policies and how they were covered.
  • Perform administrative tasks, such as maintaining and updating records for current clients.

Education

Bachelor of Science - Business

FULL SAIL UNIVERSITY
Winter Park, FL
08.2006

Associate of Science - Music Engineering

FULL SAIL UNIVERSITY
Winter Park, FL
08.2005

Skills

  • Project management
  • P&L Management
  • Profit & Loss
  • Budgeting
  • Contract Negotiation
  • Management
  • Negotiation
  • Data Collection
  • Pricing
  • Product Development
  • Financial Report Writing
  • Human Resources
  • Team Management
  • Sales Management
  • Business Analysis
  • Event Planning
  • Purchasing
  • Recruiting
  • Business Development
  • Leadership
  • Payroll
  • Marketing
  • CRM Software
  • Process Improvement
  • Operations management
  • Cross-functional teamwork
  • Strategic planning
  • Process improvement
  • Executive leadership
  • Compliance management
  • Contract negotiation
  • Performance management
  • Human resources management
  • Risk management
  • Operations oversight
  • Business administration
  • Personnel development

Timeline

Chief Operations Officer (COO)

Southern Indiana Home Care
01.2017 - Current

Business Owner

Keough Inspections
10.2012 - 03.2017

Insurance Sales Manager

Bloom Marketing Group
01.2007 - 10.2012

Bachelor of Science - Business

FULL SAIL UNIVERSITY

Associate of Science - Music Engineering

FULL SAIL UNIVERSITY

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Sean Keough