Sean Kerr
Peoria,AZ
Overview
8
8
years of professional experience
Work History
Business Operations Associate
Aston Carter
Tempe, AZ
04.2023 - Current
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
Transport Dispatcher
Banner Healthcare
Phoenix, AZ
01.2021 - 02.2023
- CPR Certified
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Received or prepared work orders.
- Addressed questions, problems or requests for service or equipment.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Relayed work orders, messages or information using telephones or two-way radios.
Customer Service Rep
Farmers Insurance
Phoenix, AZ
01.2020 - 07.2020
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Department Head
McDonald’s
Phoenix, AZ
10.2015 - 01.2020
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Performed opening and closing duties as part of management team and handled cash management.
- Worked closely with sales associates to complete tasks.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Hired, trained and coached employees to deliver world-class customer service.
- Trained employees on proper and safe use of equipment and tools.
Education
Norther Arizona University
05.2014
High School Diploma -
Thunderbird High School
Phoenix, AZ05.2013
Skills
- Resource Coordination
- Personnel Monitoring
- Calendar and Scheduling Software
- Effective Communications
- Customer Request Management
References
- Sheree Butler BSN, marysheree.butler@bannerhealth.com (602)920-5588
- Rene Rodriguez, Rene@stingleymcd.com (602)384-0172
Timeline
Business Operations Associate
Aston Carter
04.2023 - Current
Transport Dispatcher
Banner Healthcare
01.2021 - 02.2023
Customer Service Rep
Farmers Insurance
01.2020 - 07.2020
Department Head
McDonald’s
10.2015 - 01.2020
Norther Arizona University
High School Diploma -
Thunderbird High School