Sean Kohl
Waukesha Gas Engines
White Oak
Work Preference
Job Search Status:
Not actively looking
Desired Job Title
Technical Support Engineer / Team LeaderLead TechnicianSenior Compressor Technician
Work Type
Full TimeConsulting
Location Preference
On-SiteRemote
Location:
White Oak, US
Open to relocation:
No
22
years of professional experience
Results-driven Technical Support Engineer with a strong background in troubleshooting, customer service, and mentoring. Proven expertise in resolving complex technical issues and enhancing user experience through effective communication and collaboration.
Dedicated professional with extensive experience in technical support and customer service. Skilled in analyzing feedback and implementing solutions that elevate service quality and operational efficiency.
Dynamic team leader with over 8 years of experience in technical support and mentorship. Recognized for exceptional problem-solving skills and critical thinking, driving improvements in service delivery and team efficiency while enhancing customer satisfaction.
Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.
Work History
Technical Support Engineer / Team Leader
6 Years 7 Months- Resolved technical issues by troubleshooting hardware and software problems for customers.
- Provided expert guidance on product features and functionalities to enhance user experience.
- Collaborated with engineering teams to develop solutions for recurring technical challenges.
- Documented support processes and created knowledge base articles to streamline operations.
- Trained new team members on best practices in technical support methodologies and tools.
- Analyzed customer feedback data to identify areas for service improvement and innovation.
- Coordinated cross-departmental efforts to address complex client inquiries effectively.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Lead Technician
6 Years 7 Months- Trained and mentored junior technicians on troubleshooting and repair techniques.
- Developed and implemented standard operating procedures to enhance efficiency.
- Analyzed technical data to inform decision-making and improve service delivery.
- Recommended upgrades and modifications to enhance system capabilities and reliability.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Tested components and systems to evaluate performance and identify concerns.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
Senior Compressor Technician
8 Years 8 Months- Diagnosed and repaired compressor systems to ensure optimal performance and reliability.
- Conducted routine maintenance on equipment, enhancing operational efficiency and minimizing downtime.
- Collaborated with engineering teams to troubleshoot complex system issues effectively.
- Mentored junior technicians, providing guidance on best practices and safety protocols.
- Implemented process improvements that reduced repair times and increased service quality.
- Managed inventory of spare parts, ensuring availability for timely repairs and maintenance activities.
- Trained staff on new technologies and procedures, promoting skill development within the team.
- Developed comprehensive reports on equipment performance trends to support strategic decision-making processes.
- Optimized compressor performance by fine-tuning settings and calibrating instruments accordingly.
- Managed multiple projects simultaneously while consistently meeting deadlines under high-pressure situations without compromising quality standards or safety regulations.
- Performed root cause analysis on recurring equipment failures to develop long-term solutions that prevent future occurrences effectively reducing unscheduled downtime events.
- Reduced downtime, skillfully diagnosing and resolving complex compressor issues.
- Contributed to cost savings through effective inventory management and procurement of replacement parts.
- Increased workplace safety with thorough knowledge of industry standards and adherence to proper safety protocols.
- Improved equipment efficiency by conducting regular compressor maintenance and troubleshooting tasks.
- Sustained production output, promptly responding to emergency breakdowns and restoring equipment functionality.
Education
Heavy Equipment Mechanics And Repair. - Mechanical Systems Diagnostics And Repair.
Skills
Technical support
Technical troubleshooting
Problem-solving
Application support
Hardware configuration
System troubleshooting
Customer support
Technical documentation
Software installation
Root-cause analysis
Support system management
Teamwork and collaboration
Customer relationship management
Technical expertise
Project management
Customer success management
Product knowledge
Customer service
Training and mentoring
Attention to detail
Remote support
Remote diagnostics
System configuration changing
Interpersonal communication
Employee training
Personnel training
Service calls
Operating systems expertise
User training
Software updates
Technical solutions development
Critical thinking
Issue escalation
System diagnostics
Hardware upgrades
Ticket management
Timeline
Technical Support Engineer / Team Leader
Waukesha Gas Engines
11.2019 - CurrentRead More
Lead Technician
Waukesha Pearce
04.2013 - 11.2019Read More
Senior Compressor Technician
EQT
08.2004 - 04.2013Read More
Texas State Technical College
Heavy Equipment Mechanics And Repair. from Mechanical Systems Diagnostics And Repair.
Read More