Summary
Overview
Work History
Education
Skills
Websites
References
Additional Information
Accomplishments
Timeline
Generic
Sean Kuhn

Sean Kuhn

Miamisburg,OH

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Results-driven Area Manager and owner of Premier Sporting Goods Inc. accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for 12.

Overview

13
13
years of professional experience

Work History

Area Manager / Inbound /

FedEx
03.2022 - Current
  • Hours Worked – 40 to 50
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Owner

Premier Sporting Goods Inc
10.2011 - Current
  • Hours worked - 15 - 30
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and developed team members to build human capital.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Ops Manager / Inbound

FedEx
09.2020 - 03.2022
  • Hours Worked 38+
  • Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives
  • Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
  • Plans, organizes, staffs, directs, and controls specific day-to-day operations within the station or hub
  • Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
  • Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
  • Determines opportunities for improvement of key metrics and executes action plans to achieve results
  • Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
  • Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
  • Participates in the development of and responsible for administering company safety strategies and programs
  • Investigates, resolves and/or escalates customer service issues, as appropriate
  • Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures, and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
  • Mentors and develops critical skill sets for new and/or less-experienced Operations Managers
  • Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner

Teller

JP Morgan Chase
12.2010 - 06.2012
  • Hours worked – 25 to 35 hours a week
  • Processed sales referrals and promoted bank services and products, resulting in branch sales increase
  • Counted as much as $30,000+ in daily funds with manual and machine-assisted methods
  • Offered every customer an exceptional service level by remaining friendly and professional during every transaction
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

Bachelor of Science - Marketing

Wright State University
Dayton, OH
2010

Skills

  • Negotiation and Conflict
  • Data Analytics
  • Data Management
  • Strong Attention to Details
  • Proficient Collaborator
  • Adobe Creative Suite
  • Management Multi-Task Management
  • Consultative Selling
  • Time Management
  • Quality Management Systems
  • Marketing Tactics
  • Team Building
  • Closing and Contract Negotiations
  • Commercial Awareness
  • Organization and Delegation
  • Communication and Motivation
  • Sales and Team Leadership
  • Detail Orientated
  • Problem Solving
  • Microsoft Office Suite
  • Strategy & Development
  • Interpersonal Skills
  • Operations Management
  • Relationship Building and Management
  • Supply Chain Management
  • Controlling Costs
  • Decision Making
  • Project Coordination
  • Costing and Integration Planning

References

Mary Harrod

Contracting Officer – WPAFB - Retired

(937) 479-4030


Gene Kramer

Former Assistant Dean of business and facilities at University   of Cincinnati – Blue Ash

Former president of Cincinnati College of Mortuary Science

(513) 686-9188


Jesse Ricker

Assistant Store Manager – Home Depot - Columbus

(419) 236-0825

Additional Information

First Aid Training from Cintas May 2023


Wright State Swim Team - Conference Title 2005-2006

Accomplishments

  • Established a fully functional website to sell to customers across the US and to help create more contracts to sell at youth soccer events
  • I have created for Premier Sporting Goods almost $900,000 gross revenue in one year through perseverance, professionalism of our setup, workers wearing our PSG uniform, quality products, and great customer service selling at youth soccer events. I sold over $120,000 myself in retail being at 30 of the events.
  • Last year contracted over 130 events to be at their tournament and sell our products, and each event we go to needs to have over 3000 people there for us to consider it.

Timeline

Area Manager / Inbound /

FedEx
03.2022 - Current

Ops Manager / Inbound

FedEx
09.2020 - 03.2022

Owner

Premier Sporting Goods Inc
10.2011 - Current

Teller

JP Morgan Chase
12.2010 - 06.2012

Bachelor of Science - Marketing

Wright State University

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Sean Kuhn