Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean LaChapelle

Enfield

Summary

Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.

Overview

34
34
years of professional experience

Work History

Food Delivery Driver

Dine In CT
03.2021 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.

Home Automation Installation and Consulting

Self
06.2018 - 02.2021
  • Reduced energy consumption for clients by optimizing smart home solutions.
  • Maximized system efficiency through regular software updates and hardware upgrades as needed.
  • Delivered cost-effective solutions to clients without compromising quality or functionality of their smart homes systems.
  • Enhanced home security by designing and implementing automation systems.
  • Ensured seamless communication between various smart devices by integrating different protocols within a single home network.
  • Streamlined daily routines for homeowners with automated lighting, climate control, and entertainment systems.

Chief Operating Officer

The Yellow Cab Co.
01.2005 - 02.2018
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
  • Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
  • Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
  • Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.

Garage Manager

The Yellow Cab Co.
09.2000 - 01.2005
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Collaborated with other departments to streamline processes, fostering cross-functional teamwork within the organization.

Service Technician

The Yellow Cab Co
08.1992 - 09.2000
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
  • Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
  • Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
  • Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
  • Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
  • Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Read and followed technical documentation to complete accurate repairs.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Investigated customer complaints to identify cause of malfunctions.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.

Wrecker Driver

The Yellow Cab Co
09.1990 - 08.1992
  • Safely transported vehicles to designated locations using proper tie-down techniques, preventing further damage or loss during transit.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Conducted regular maintenance checks on wrecker equipment, identifying potential issues before they became critical problems.

Education

High School Diploma -

Enfield High School
Enfield, CT
06.1990

Skills

  • Problem-Solving
  • Customer Service
  • Quick Learner
  • Hardworking and Responsible
  • Customer Communication
  • Excellent Communication
  • Safe Driving
  • Dedicated Team Player
  • Relationship Building
  • Flexible Schedule
  • Valid Driver's License
  • Route Planning
  • GPS Navigation
  • Clean Driving Record
  • Decision-Making
  • Safety awareness
  • Smartphone operation
  • Vehicle Maintenance
  • Vehicle Inspection
  • Business Management
  • Schedule Management
  • Dispatch Interaction

Timeline

Food Delivery Driver

Dine In CT
03.2021 - Current

Home Automation Installation and Consulting

Self
06.2018 - 02.2021

Chief Operating Officer

The Yellow Cab Co.
01.2005 - 02.2018

Garage Manager

The Yellow Cab Co.
09.2000 - 01.2005

Service Technician

The Yellow Cab Co
08.1992 - 09.2000

Wrecker Driver

The Yellow Cab Co
09.1990 - 08.1992

High School Diploma -

Enfield High School

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Sean LaChapelle