Summary
Overview
Work History
Education
Skills
Timeline
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Sean Lampkin

White Plains

Summary

Accomplished Practice Coordinator with a proven track record at LifeStance Health, enhancing patient satisfaction through exceptional customer service and efficient EMR system management. Skilled in clear communication and organization, excel in medical office environments, significantly improving office operations and patient engagement. Expertise in EMR systems including Clinicient and EPIC underlines my technical proficiency and commitment to excellence.

Overview

8
8
years of professional experience

Work History

Practice Coordinator

LifeStance Health
04.2024 - 03.2025
  • Greet and checking patients/out in a courteous manner
  • Confirm testing appointments/Send Email Reminders
  • Provide patients with intake paperwork, evaluate for completion and accept electronic forms into the EHR system.
  • Collect copays, deductibles, co-insurance and any balances owed
  • Assist patients with Vsee Access and Patient Portal
  • Office Upkeep
  • General office duties; receiving mail, scanning and faxing
  • EHR system: AdvancedMD

WPPA Office Assistant

Scarsdale Medical Group
05.2023 - 04.2024
  • Scheduled and confirmed patient appointments
  • Received patient records and documents; patient demographics; scanning
  • Answered telephone, relayed messages, and provided information when necessary. Maintained files and assist establishing office systems.
  • Operated related office equipment.

Care Coordinator

Motion Sports Medicine
05.2018 - 05.2023
  • Greet patients in person and on the telephone in a professional, courteous manner. Answered incoming calls, scheduled appointments and filed medical records. Verified insurance eligibility and coverage for patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Assisted administrative director with office management.
  • Built and maintained positive working relationships with patients and staff. Managed patient registration process, confirming data accuracy and completeness. Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Entered patient demographic and insurance data into electronic medical record system. Handled customer service inquiries in person, via telephone and through email.
  • EHR sytems: Clinicient, InsightGo and EPIC

Head Cashier

Five Below
12.2016 - 04.2018
  • Helped customers complete purchases and locate items.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.
  • Maintained stock to meet expected customer demand.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.

Education

Associate of Science - Health Information Management

The College of Westchester
White Plains, NY
09.2016

Skills

  • Excellent customer service
  • Verbal and written communication
  • Organized
  • Detail oriented
  • Microsoft Office Suite
  • Office administration
  • Patient scheduling
  • Insurance verification
  • Electronic health records
  • Teamwork
  • Attention to detail
  • Reliability
  • Training and mentoring

Timeline

Practice Coordinator

LifeStance Health
04.2024 - 03.2025

WPPA Office Assistant

Scarsdale Medical Group
05.2023 - 04.2024

Care Coordinator

Motion Sports Medicine
05.2018 - 05.2023

Head Cashier

Five Below
12.2016 - 04.2018

Associate of Science - Health Information Management

The College of Westchester

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Sean Lampkin