SEAN LANEY
Fort Smith,AR
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Critical Freight Sales Representative
ArcBest Corp
Fort Smith, AR
01.2022 - 10.2024
- Negotiated rates with carriers to optimize profitability.
- Collaborated with customers, carriers, and internal teams to ensure seamless operations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Demonstrated professionalism and availability to meet customer needs.
- Expanded customer base through cold calling, networking, and relationship building.
Food Safety and Quality Assurance Technician
Tyson Foods Inc
Van Buren, AR
10.2020 - 12.2021
- Conducted laboratory tests in compliance with USDA guidelines.
- Supervised sanitation processes and documented sterility metrics.
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Inspected finished products for overall quality and adherence to USDA specifications.
- Verified and logged quality control records into management systems.
Enumerator
United States Census Bureau
Fort Smith, AR
05.2020 - 10.2020
- Collected and entered confidential data with precision and security.
- Adapted communication methods to suit diverse respondents.
- Navigated and utilized new programs and databases effectively.
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
Administrative Assistant/Field Auditor
Sebastian Community Development Council
Fort Smith, AR
11.2019 - 04.2020
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained confidentiality of sensitive information,
Kitchen Lead/Cook
Juan’s Mexican Restaurant
Fort Smith, AR
11.2018 - 10.2019
- Trained new staff to uphold quality standards.
- Proposed and developed new menu items and recipes.
- Maintained a clean, organized, and prepared workspace.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
Warehouse Operations Manager
Norris Materials and Supply
Fort Smith, AR
05.2018 - 09.2018
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Accounts Receivable/Payable Specialist
Norris Services and Construction
Fort Smith, AR
08.2017 - 05.2018
- Reconciled bank statements and ensured accurate data entry.
- Streamlined filing systems during office relocation.
- Managed accounts payable and conducted monthly audits.
- Utilized QuickBooks for cost accounting and inventory management.
- Streamlined accounts receivable processes by implementing efficient invoicing and payment tracking systems.
Process Auditor
Southern Steel and Wire
Fort Smith, AR
05.2017 - 08.2017
- Optimized processes across four locations, reducing inefficiencies.
- Provided actionable reports to management, enhancing operations.
- Streamlined workflow by implementing new process controls and monitoring systems.
- Reduced operational errors through meticulous examination of production procedures.
- Increased cross-functional collaboration by communicating audit findings to relevant departments.
Customer Service Specialist, Logistics
ArcBest Corporation
Fort Smith, AR
09.2016 - 05.2017
- Documented and analyzed shipment data.
- Assisted Account Managers in addressing customer inquiries.
- Gained proficiency in database management and SQL queries.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor of Business Administration - Business Administration
05.2018
Skills
- Customer service
- Customer relations
- Customer relationship building
- Relationship building
- Sales closing
- Complex Problem-solving
- Product and service sales
- Customer retention
- Process improvement
- Lead prospecting
- Contract negotiations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 115 staff members.
Awards
Arkansas Challenge Scholarship Recipient (2015-2018), UAFS Mentorship Program Member (2017-2018), Career Services and Professional Development Member (2017-2018), Volunteer: Sebastian County Humane Society (2007-2009)
Languages
English
Native or Bilingual
Timeline
Critical Freight Sales Representative - ArcBest Corp
01.2022 - 10.2024
Food Safety and Quality Assurance Technician - Tyson Foods Inc
10.2020 - 12.2021
Enumerator - United States Census Bureau
05.2020 - 10.2020
Administrative Assistant/Field Auditor - Sebastian Community Development Council
11.2019 - 04.2020
Kitchen Lead/Cook - Juan’s Mexican Restaurant
11.2018 - 10.2019
Warehouse Operations Manager - Norris Materials and Supply
05.2018 - 09.2018
Accounts Receivable/Payable Specialist - Norris Services and Construction
08.2017 - 05.2018
Process Auditor - Southern Steel and Wire
05.2017 - 08.2017
Customer Service Specialist, Logistics - ArcBest Corporation
09.2016 - 05.2017
University of Arkansas - Bachelor of Business Administration, Business Administration