Sean Larson
Madison,WI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
Physicians Mutual Insurance
04.2020 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Collaborated with underwriters to negotiate favorable terms for clients, resulting in increased policy retention rates.
- Mentored junior agents in best practices for selling policies effectively while maintaining compliance with all regulations and ethical standards.
- Conducted annual reviews of existing policies with clients, identifying opportunities for adjustments or additional coverage based on changing circumstances.
- Assisted clients in the claims process, ensuring smooth communication between them and the insurer for timely resolution of claims.
- Implemented innovative marketing strategies to attract new clients and expand market presence within the community.
- Leveraged networking events to establish connections with potential clients, increasing referral business opportunities.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Commercial Manager
Rosen Nissan Of Madison
07.2019 - 03.2020
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
Sales Consultant
Rosen Nissan Of Madison
03.2018 - 03.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Sales Consultant
Russ Darrow Kia Of Madison
07.2016 - 03.2018
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Wisconsin Connections Academy
Appleton, WI06.2016
Skills
- Professionalism and Ethics
- Quotes and sales
- Licensed Insurance Agent
- Life Insurance
- Certified Anti-Money Laundering (AML)
- Analytical Thinking
- In-depth product knowledge
- Building Relationships
- Client Service
- Customer Service
Certification
- Health Insurance
- Life Insurance
- Securities Industry Essentials
- Anti-Money Laundering
- Licensed Real Estate Salesperson
Timeline
Insurance Agent
Physicians Mutual Insurance
04.2020 - Current
Commercial Manager
Rosen Nissan Of Madison
07.2019 - 03.2020
Sales Consultant
Rosen Nissan Of Madison
03.2018 - 03.2020
Sales Consultant
Russ Darrow Kia Of Madison
07.2016 - 03.2018
High School Diploma -
Wisconsin Connections Academy
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