Sean Laslett
Cherry Hill
Summary
Customer service professional with focus on resolving issues and enhancing customer satisfaction. Skilled in active listening, problem-solving, and effective communication. Strong team collaborator fostering a supportive environment, adaptable to changing needs, and consistently achieving results. Known for reliability and maintaining high standards.
Overview
7
7
years of professional experience
Work History
Customer Advocate II
Carvana
04.2024 - 07.2025
- Assisted customers with inquiries, ensuring timely and accurate resolution of concerns.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline processes.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Provided product knowledge training to new team members, fostering a knowledgeable support environment.
- Resolved escalated issues efficiently, maintaining positive relationships with customers throughout the process.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Delivered 200+ vehicles directly to customers’ homes, ensuring a personalized and seamless experience.
- Executed efficient loading/unloading of vehicles in diverse weather conditions, reducing delivery delays by 15%.
- Performed daily hauler inspections, maintaining 100% compliance with safety standards and preventing downtime.
- Supported automotive detailing operations, enhancing vehicle presentation and customer satisfaction scores.
Driver/Dispatcher
Castle Delivery Services
01.2022 - 02.2024
- Operated delivery vehicles safely and efficiently across assigned routes.
- Conducted vehicle inspections to ensure compliance with safety regulations.
- Coordinated daily dispatch operations for 70+ drivers, ensuring 100% route coverage and timely package delivery.
- Trained and mentored new driving associates, improving onboarding efficiency and reducing early turnover.
- Restructured schedules to cover call-outs, maintaining service continuity without impacting customer satisfaction.
- Monitored driver progress in real time, dispatching support teams to rescue delayed routes and safeguard delivery KPIs.
- Oversaw fleet maintenance by scheduling service appointments, coordinating with dealerships, and tracking van performance.
- Resolved on-road issues including breakdowns and accidents by dispatching tow trucks and providing logistical support.
- Conducted weekly compliance audits (EOC, Netradyne, Scorecards), coaching drivers to improve safety and performance metrics.
- Delivered performance feedback and disciplinary actions when required, aligning driver standards with Amazon’s benchmarks.
- Reported daily operational outcomes to upper management, providing clear visibility into delivery performance and fleet status.
Receiving Associate
Integrity Staffing Solutions
01.2021 - 01.2022
- Managed incoming shipments, ensuring accurate inventory counts and proper documentation.
- Operated material handling equipment to transport goods within warehouse efficiently.
- Coordinated with team members to optimize receiving processes and minimize delays.
- Inspected items for quality control, reporting discrepancies to management promptly.
- Loaded and unloaded trailers with products ranging from 1–70 lbs, consistently meeting daily productivity targets.
- Verified product accuracy and condition, reducing inventory errors and ensuring quality standards.
- Maintained a clean and safe warehouse environment, contributing to OSHA-compliant operations.
- Collaborated with team members to complete high-volume tasks efficiently, while assisting peers with trailer assignments.
- Supported management on special projects, demonstrating adaptability and initiative beyond core responsibilities.
- Recognized for leadership potential by being invited to apply for a trainer position.
Picker, Packer, Production Associate
SoHo Studio Corp
03.2020 - 12.2020
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Processed and packed high-volume orders, handling products up to 70 lbs while maintaining accuracy and speed.
- Inspected and verified items against manifests, ensuring 100% order accuracy and preventing shipping errors.
- Audited department orders to confirm correct quantities and specifications, improving overall quality control.
- Cut materials to exact specifications per order, supporting production efficiency and customer satisfaction.
- Stepped in for management to monitor employee progress, coordinate workflow, and resolve operational issues.
- Trained new hires across multiple departments, accelerating onboarding and strengthening team performance.
- Supported colleagues with problem-solving and resource allocation, fostering a collaborative work environment.
- Maintained a clean, organized, and safe department, contributing to OSHA-compliant operations.
- Completed special projects assigned by management, demonstrating adaptability and initiative.
Lead Transfer Associate
Action Logistics
12.2018 - 03.2020
- Operated forklifts and clamp trucks to unload, stage, and sort tire racks, handling products up to oversized dimensions.
- Audited finished racks against paperwork, ensuring 100% accuracy in shipments and reducing distribution errors.
- Consolidated and organized inventory by state for outbound shipments, streamlining second-shift operations.
- Supervised department workflow, ensuring employees received breaks on schedule and maintained productivity.
- Provided guidance and problem-solving support to team members, fostering a collaborative and efficient work environment.
- Trained new hires on equipment operation, safety protocols, and warehouse procedures, accelerating onboarding success.
- Developed training materials for new hires, enhancing onboarding experience and operational knowledge.
- Conducted final quality checks on racks and shipments, upholding company standards for accuracy and safety.
Education
A&P License - AMT
Aviation Institute of Maintenance
Philadelphia, PA05-2027
High School Diploma -
Cherry Hill High School West
Cherry Hill, NJ06-2015
Skills
- Service excellence
- Proficient in conflict management
- Inventory management
- Team logistics management
- Maintains professionalism during stressful circumstances
- Responsive to new challenges
- Cash management
- Strategic decision-making
- Building professional connections
- Strategic problem-solving
- Prioritization and scheduling expertise
- Quality improvement initiatives
Languages
English
Native or Bilingual
Timeline
Customer Advocate II
Carvana
04.2024 - 07.2025
Driver/Dispatcher
Castle Delivery Services
01.2022 - 02.2024
Receiving Associate
Integrity Staffing Solutions
01.2021 - 01.2022
Picker, Packer, Production Associate
SoHo Studio Corp
03.2020 - 12.2020
Lead Transfer Associate
Action Logistics
12.2018 - 03.2020
A&P License - AMT
Aviation Institute of Maintenance
High School Diploma -
Cherry Hill High School West