- Youth Development Programs
- Enjoy participating in Outdoor Activiteys for overall physical and mental well-being
- I like working with my hands and fixing things
- Woodworking
- Gardening
- I participate in a variety of outdoor recreational activities
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
Sean Laughlin
Canastota,NY
Summary
Focused IT Management Professional with a BBA degree in General Management and an associate’s degree in Information Technology. Seeking to leverage my 14+ years as a Technical Account Manager (TAM)/ Partner Relationship Manager (PRM), bringing a cheerful outlook, along with a willingness to continue my learning and stay ahead of the technology. Dedication to excellent performance with a strong work ethic will prove to be an asset to your company.
Professional business leader with extensive experience in driving growth and leading high-performing teams. Skilled in strategic planning and stakeholder management, consistently delivering impactful results. Known for strong collaboration and adaptability in dynamic environments.
Talented Partner with over 15 years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Partner Relationship Engineer
ATSG/XTIUM
11.2021 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Monitored partner performance and provided feedback on areas of improvement.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Developed and implemented strategies to enhance partner relations.
- Prepared and presented reports on status of projects and initiatives.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Cultivated a positive work environment within the firm by promoting collaboration among colleagues.
- Managed 15 to 20 Calls and emails from customers per day
Partner Relationship Manager (PRM)
ATSG/Optanix
11.2018 - 11.2021
- Manage Customer/Partner relationships (Onsite and Remote)
- Run internal and external meetings (Onsite and Remote)
- Support a proprietary surveillance system for several Enterprise level accounts
- Project management for enhancement requests, bugs/issue remediation, and platform upgrades
- Incident Management and prioritization
- Maintained deep understanding of partners'' businesses and industries, enabling ability to provide relevant support and guidance tailored to their unique situations.
- Advocated for partner needs internally, ensuring their perspectives were heard and considered in strategic decision-making processes.
- Facilitated regular meetings with partners to discuss progress towards shared objectives, address any issues or concerns, and celebrate successes together.
- Collaborated with product development teams to incorporate partner feedback into future product iterations or enhancements.
- Cultivated trust with key stakeholders through transparency, open communication, and regular check-ins.
- Actively participated in quarterly business reviews with senior leadership team members, presenting status of existing partnerships as well as proposals for new opportunities .
- Spearheaded cross-functional teams to foster collaboration between internal departments and external partners.
- Managed 15 to 20 calls and emails per day from the customer
Customer Service Engineer
ShoreGroup/Optanix
11.2015 - 11.2018
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Mentored junior engineers, sharing best practices that contributed to improved team performance over time.
- Coordinated effectively with remote support teams to resolve complex technical issues in a timely manner.
- Led onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations.
- Implemented proactive maintenance plans for clients, reducing downtime and increasing overall system reliability.
- Provided top-notch customer support, ensuring timely resolution of complex technical issues.
- Conducted root cause analysis on recurring problems, developing long-term solutions that minimized future incidents.
- Managed high-volume service calls, maintaining professionalism and delivering exceptional service under pressure.
- Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
Application Engineer
Shore Group Associates LLC
07.2009 - 11.2015
- Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
- Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
- Delivered comprehensive training sessions on new technologies, increasing team knowledge and capabilities.
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Supported software integration and implemented maintenance enhancements.
- Supported Several enterprise level customers
Education
BBA - General Management
Bryant & Stratton College
Syracuse, NY04.2024
Associate’s degree - Information Technology
Bryant & Stratton College
Syracuse, NY01.2009
Skills
- Customer relationship building
- Performance analysis
- Knowledgeable in Linux and MYQL
- Operations management
- Strategic planning
- Stakeholder engagement
- Client relationship management
- Conflict resolution
- Partnership development
- Collaboration and teamwork
- Creative and critical thinking
- Establishing effective relationships
- Excellent communication
- Building trust and relationships
Certification
- CCNA Certification, 06/01/19
- ITIL Foundation Certification, 09/01/17
- SCRUM certifications, 06/01/13
Interests
Timeline
Partner Relationship Engineer
ATSG/XTIUM
11.2021 - Current
Partner Relationship Manager (PRM)
ATSG/Optanix
11.2018 - 11.2021
Customer Service Engineer
ShoreGroup/Optanix
11.2015 - 11.2018
Application Engineer
Shore Group Associates LLC
07.2009 - 11.2015
BBA - General Management
Bryant & Stratton College
Associate’s degree - Information Technology
Bryant & Stratton College
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