Sean Laurel
Frostproof
Summary
Assistant Store Manager specializing in customer service and team leadership. Demonstrated success in training staff and optimizing inventory management, resulting in enhanced customer satisfaction and improved team performance.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Rural King
Lake Wales
06.2019 - Current
- Supported daily operations and customer service in a retail environment.
- Assisted in training and mentoring new team members on store policies.
- Managed inventory levels and organized product displays for optimal visibility.
- Coordinated schedules and assignments for staff to ensure efficient workflow.
- Engaged with customers to address inquiries and resolve issues promptly.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained cleanliness and organization of sales floor and stockroom areas.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Front End Operations Manager
Lowes Home Improvement
Kissimmee
04.2014 - 05.2019
- Managed front end operations, ensuring efficient customer service and workflow.
- Oversaw cash handling procedures, maintaining accuracy and compliance standards.
- Coordinated inventory management, facilitating stock replenishment and organization.
- Developed schedules for front end team, optimizing coverage during peak hours.
- Managed the daily operations of the front end team, including scheduling, staffing, training, and evaluating employees.
- Ensured compliance with established policies, procedures, and standards for front-end operations.
- Developed and implemented operational processes to ensure customer satisfaction.
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Staff scheduling
- Customer relationship management
- Team leadership
- Time management
- Training and development
- Problem solving
Timeline
Assistant Store Manager
Rural King
06.2019 - Current
Front End Operations Manager
Lowes Home Improvement
04.2014 - 05.2019
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