Summary
Overview
Work History
Education
Skills
Timeline
References
References
SeniorSoftwareEngineer

Sean Lee

Bridgeport,CT

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

23
23
years of professional experience

Work History

IT Manager

Orthopaedic Specialty Group, PC
04.2010 - Current
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Updated customers and senior leaders on progress and roadblocks.
  • Interacted and negotiated with vendors, consultants and contractors to secure products and services.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Oversaw IT department operations and training.
  • Created and terminated user's accounts from start to finish in business applications.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Oversaw development and implementation of improvements to support and network operations.
  • Skilled at working independently and collaboratively in team environments.
  • Self-motivated, with strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Primary escalation manager for level 1 technicians.
  • Primary support technician to C-Suite executives and VIPs.

IT Technician

Coastal Orthopaedics
06.2005 - 04.2010
    • Maintained office PCs, networks and mobile devices.
    • Monitored systems in operation and quickly troubleshot errors.
    • Set up PCs, projectors and microphones for use in video conferencing rooms.
    • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
    • Managed system-wide operating system and software deployments as well as related software upgrade problems.
    • Performed troubleshooting and repaired peripheral devices such as printers, scanners and AV devices.
    • Explained technical information in clear terms to non-technical individuals to promote better understanding.
    • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
    • Responded to customer inquiries and provided technical assistance over phone and in person.
    • Diagnosed and troubleshot hardware, software and network issues.
    • Configured hardware, devices, and software to set up work stations for employees.
    • Installed and configured operating systems and applications.
    • Monitored system performance to identify potential issues.
    • Removed malware, ransomware, and other threats from laptops and desktop systems.

Medical Assistant

Coastal Orthopaedics
03.2001 - 06.2005
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Education

I.T, Support Certificate - I.T. Tech Support

Gibbs College - Norwalk
Norwalk, CT
09.1999

Skills

    • Team Collaboration
    • Information Confidentiality
    • Technical Troubleshooting
    • IT Resource Use
    • Team Development
      • Project Leadership
      • Department Management
      • Project Planning
      • Project Coordination
      • Equipment Procurement

Timeline

IT Manager

Orthopaedic Specialty Group, PC
04.2010 - Current

IT Technician

Coastal Orthopaedics
06.2005 - 04.2010

Medical Assistant

Coastal Orthopaedics
03.2001 - 06.2005

I.T, Support Certificate - I.T. Tech Support

Gibbs College - Norwalk

References

References available upon request.

References

References available upon request.

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Sean Lee