Hardworking employee with customer service, multitasking , sales and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Project Coordinator \ Exit Interviewer
Affordable Solar
Largo, FL
03.2022 - 10.2023
Ordered supplies needed for roofing projects from vendors or suppliers.
Supervised and coordinated activities of workers engaged in roofing operations, such as installation, repair and maintenance.
Resolved customer complaints regarding quality of service in a timely manner.
Coordinated with various building departments across the state for necessary permitting and inspections
Visited clients at their homes across the state to ensure satisfactory project completion
Turned solar systems on, hooked it to clients Wi-Fi while explaining how to monitor their new solar system
Transitioned satisfied clients into online reviews, which grew the business substantially.
Roofing Consultant
All Star Roofing & Gutters
Treasure Island , FL
01.2020 - 02.2022
Taught small family company the inner workings, proper procedures and expectations for including storm restoration work for their roofing business
Assisted customers in selecting the most suitable roofing materials based on their needs and budget.
Sold retail, repairs, as well as insurance restoration work
Developed and maintained relationships with customers to ensure repeat business.
Project Coordinator
Dynasty Building Solutions
Tampa, FL
05.2019 - 12.2019
Collaborated with senior leadership on strategic planning initiatives related to future projects.
Hand measured every roof company had under contract to ensure proper supplementing and material orders
Met with every homeowner post insurance approval to explain the insurance settlement in simplest terms possible
Went over details, as well as color options and expectations for day of install
Performed quality control on installations to ensure proper safety protocol
Roofing Contractor
Winfield Enterprises
Annapolis , MD
01.2016 - 07.2018
Developed and implemented effective sales strategies to increase customer base and revenue.
Conducted market research to identify potential customers and develop new business opportunities.
Developed a new venue of business by using national weather service data.
Canvassed storm impacted areas in Maryland , Virginia and Washington D.C. while informing homeowners on their insurance rights
Met with insurance adjusters to ensure proper assessment of weather damage to a prospective clients home
Mutual Fund Sales Representative
Arrow Funds
Olney , MD
07.2006 - 11.2008
Performed data analysis to track customer trends and preferences related to mutual funds.
Assisted in creating marketing materials, including brochures and presentations.
Owner / Operator
Everything Entertainment
Ashton , MD
09.2001 - 12.2012
Ensure that all speakers, cables, microphones, amplifiers, and turntables are functioning correctly prior to the start of an event.
Organize music collection to ensure appropriate selections are available for each event.
Create a welcoming atmosphere by engaging with guests and encouraging them to participate in activities.
Conducted post-event follow up calls with clients to assess satisfaction levels with services provided while ensuring online reviews for growth
Performed close to 1500 events in the Washington DC area