Sean Long
PORTLAND,OR
Summary
Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty. Service-focused parts professional ready to help customers with diverse needs. Highly knowledgeable about Toyota parts and happy to offer sound advice. Reliable in keeping spaces clean, stocked and attractive to promote sales.
Overview
9
9
years of professional experience
Work History
Lead Parts Associate
Gresham Toyota
Gresham, OR
04.2015 - Current
- Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
- Assisted customers with product selections, ensuring their satisfaction.
- Resolved customer issues and concerns quickly to promote better service and keep lines moving.
- Resolved customer complaints in a professional manner.
- Participated in team meetings to discuss new initiatives and strategies.
- Provided assistance in other departments when needed.
- Answered customer inquiries regarding products, services, and promotions.
- Cross-trained colleagues on counter operations and procedures.
- Analyzed product labels and purchase orders to verify shipment content accuracy.
- Organized merchandise racks for easy access to items by customers.
- Encouraged and improved cross-department internal communication.
- Attended training sessions for new products and services offered by the company.
- Maintained positive working relationship with fellow staff and management.
- Performed opening and closing duties including counting money in register drawer.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Enforced store policies regarding payment methods, returns and exchanges.
- Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
- Greeted customers and provided excellent customer service.
- Operated cash register to process payments accurately and efficiently.
- Monitored stock levels and communicated low-stock issues to supervisor.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Handled inventory management responsibilities such as ordering supplies and tracking sales data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Achieved cost-savings by developing functional solutions to problems.
Education
Mcnary High School
Keizer, OR01-2006
Timeline
Lead Parts Associate
Gresham Toyota
04.2015 - Current
Mcnary High School
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