Sean Losby
Anchorage,AK
Summary
Highly knowledgeable in automotive, commercial truck, and construction machinery parts sales with background in managing inventory, warranty administration, providing customer service, and driving sales growth. Have filled in for parts management or shop foreman roles as needed within multiple departments. Skilled in identifying client needs, recommending solutions, and facilitating transactions. Demonstrated ability to improve operational efficiency and enhance customer satisfaction through proactive service and effective communication. Successfully increased parts department revenue by fostering strong relationships with customers and vendors. Strives to ensure that coworker morale remains high as frequently as possible through a good attitude and a desire to be as helpful and encouraging to all coworkers.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Airport Equipment Rentals
Anchorage, AK
07.2024 - Current
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Collaborated with warehouse staff to coordinate shipments and deliveries according to customer specifications.
- Generated reports on order status, inventory levels, delivery times, and other metrics related to order management.
- Evaluated current systems and procedures for effectiveness in meeting customer needs; recommended modifications as needed.
- Developed strong relationships with customers through excellent communication skills.
- Created invoices for customers upon completion of their orders.
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
- Interfaced with external partners such as logistics providers or third-party vendors concerning order status updates or other matters relating to product acquisition.
- Managed creation and closure of parts warranty invoices.
- Trained and supported onboarding of new hires, including parts manager.
Parts Manager
Vermeer Mountain West
Anchorage, AK
01.2024 - 07.2025
- Generated weekly sales reports detailing product demand patterns.
- Maintained records of all orders placed, received, and shipped.
- Implemented improvements to streamline the ordering process.
- Developed and maintained positive working relationships with vendors.
- Investigated discrepancies between physical inventories and records.
- Monitored stock levels regularly to avoid backorders or shortages.
- Assisted in developing a system for tracking special orders.
- Collaborated with other departments to ensure timely deliveries.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Received, examined and reshelved returned parts.
Service Advisor
Kendall Ford of Anchorage
Anchorage, AK
07.2023 - 12.2023
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Developed strong relationships with customers by providing exceptional customer service.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Maintained records of customer interactions and transactions.
- Resolved customer complaints in an efficient and courteous manner.
- Upsold additional products or services when appropriate.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
- Provided technical support to customers regarding product warranties and returns.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Followed up on payments for outstanding claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Parts and Service Advisor
RWC Group
Anchorage, AK
04.2019 - 07.2023
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Upsold additional products or services when appropriate.
- Developed strong relationships with customers by providing exceptional customer service.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Ensured that all customer inquiries were handled promptly and accurately.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collaborated with management team members on special projects related to improving processes within the department.
- Provided customers with technical advice regarding parts information and availability.
- Operated point of sales and parts lookup computer systems.
- Ordered or purchased supplies to maintain optimum inventory.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
Parts Specialist
Trailercraft/freightliner Of Alaska
Anchorage, AK
03.2018 - 04.2019
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Identified potential problems with defective or damaged parts before they reached customers.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Coordinated shipping arrangements for outbound orders as needed.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Responded to inquiries from internal staff members about part specifications or availability.
- Maintained accurate records of all inventory transactions in the computer system.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Processed returns, exchanges, and refunds in a timely manner.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
Education
High School Diploma -
Interior District Education of Alaska (I.D.E.A.)
Anchorage, AK08-2017
Skills
- Shipping and receiving
- Packaging and labeling
- Stock control
- Warehouse operations
- Training and coaching
- Problem-solving skills
- Verbal and written communication
- Parts department organization
- Vendor relations
- Shipping coordination
- Cycle counting
- Account updating
- Inventory management
- Report generation
- Invoice processing
- Forklift operation
- Customer service
- Proficient in Microsoft Office
- Returns management
- Parts documentation
- Parts identification
- Returns processing
- Warranty administration
Affiliations
- Husband and Father
- Guitarist and Pianist
- Youth Group leader/teacher
- IT oriented interests
Accomplishments
- Certified guitar teacher through the Suzuki Association of the Americas
References
References available upon request.
Timeline
Parts Specialist
Airport Equipment Rentals
07.2024 - Current
Parts Manager
Vermeer Mountain West
01.2024 - 07.2025
Service Advisor
Kendall Ford of Anchorage
07.2023 - 12.2023
Parts and Service Advisor
RWC Group
04.2019 - 07.2023
Parts Specialist
Trailercraft/freightliner Of Alaska
03.2018 - 04.2019
High School Diploma -
Interior District Education of Alaska (I.D.E.A.)
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