Sean Lynch
Old Bridge,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building relationships and understanding client needs. Strong communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
B2B Account Executive
Fox-Jobs LLC
01.2022 - 12.2023
- Negotiated contracts with prospective clients, securing favorable terms and conditions for the company.
- Implemented effective sales strategies for improved market penetration and increased client base.
- Increased sales revenue by developing and maintaining strong relationships with key B2B clients.
- Collaborated with internal teams to resolve customer issues, enhancing client satisfaction and retention rates.
- Exceeded quota 110% by leveraging advanced prospecting techniques such as social selling and targeted email outreach.
Customer Service Supervisor
Public Consulting Group
12.2020 - 01.2022
- Ensured administrative and customer service employees adhered to the posted SOP's
- Provided employees with guidance in handling difficult or complex problems and in resolving those escalated complaints and disputes
- Implemented corporate and departmental policies, procedures, and service standards in conjunction with management
- Trained and instructed employees in job duties, also provided company policies for reference
- Discussed concerns pertaining to job performance with employees to identify the causes; then worked together to resolve the problem.
Office Administrator
Parts Geek LLC
06.2014 - 11.2020
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems
- Compute, record, and proofread data and other information, such as records or reports
- Complete work schedules, manage calendars, and arrange appointments
- Make travel arrangements for office personnel.
Office Manager
Blissett LLC
01.2010 - 05.2014
- Supervise the work of logistics specialists, planners, or schedulers
- Negotiate transportation rates or services
- Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes, mixes, or carriers
- Recommend optimal transportation modes, routing equipment, or frequency.
Education
Associate of Science - Business Administration
William Paterson University
06.2013
High School Diploma -
Patchogue Medford High School
06.2005
Skills
- Office Administration
- Sales Presentations
- Contract Negotiations
- Account Management
Timeline
B2B Account Executive
Fox-Jobs LLC
01.2022 - 12.2023
Customer Service Supervisor
Public Consulting Group
12.2020 - 01.2022
Office Administrator
Parts Geek LLC
06.2014 - 11.2020
Office Manager
Blissett LLC
01.2010 - 05.2014
Associate of Science - Business Administration
William Paterson University
High School Diploma -
Patchogue Medford High School
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