Sean Magallon
Alfred Coffee
Woodland Hills,CA
1
Certification
11
years of professional experience
Dynamic Multi-Unit Cafe Manager recognized for driving customer engagement, optimizing workflows, and enhancing staff training. Proven ability to implement cost controls and streamline operations to boost sales and improve service quality.
Work History
Multi Unit Cafe Manager
2 Years 9 Months- Oversaw daily operations, ensuring high-quality customer service and efficient workflow.
- Trained and mentored staff in coffee preparation techniques and customer engagement strategies.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Focus on sales and how to increase sales, as well as customer satisfaction.
- Focused on development for new team members and creating growth plans.
Assistant Store Director
5 Years 8 Months- Implemented merchandising strategies, increasing product visibility and sales performance.
- Developed training programs for staff, enhancing customer service and operational efficiency.
- Led daily operations, ensuring optimal inventory management and product availability.
- Streamlined store processes, reducing waste and improving overall productivity.
- Sales tracking focus and developing new efficient systems on how to increase sales 7%-15% each year.
Guest Service Supervisor
2 Years 4 Months- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Resolved guest inquiries and concerns by utilizing effective problem-solving techniques.
- Trained and mentored team members on customer engagement strategies and store policies.
- Implemented improvements in workflow processes to enhance efficiency and reduce wait times.
Education
Associate of Science - Psychology
Skills
Coffee shop operations
Customer experience management
Sales tracking
Sales plans and growth
Barista skills
POS systems
Sales strategy
New location setups
Leadership experience
Management experience
Cost monitoring
Food safety compliance
Health and safety regulations
Cost management
Order management
Cafe inventory
Market tracking
Menu updating
Continuous improvement
Market analysis
Event coordination
Menu management
Budget management
Management experience
Timekeeping
Financial oversight
Regulatory compliance
Cafe inventory
Certification
Food Handlers
Timeline
Multi Unit Cafe Manager
Alfred Coffee
11.2023 - 08.2026Read More
Assistant Store Director
Erewhon
03.2018 - 11.2023Read More
Guest Service Supervisor
Target
11.2015 - 03.2018Read More
Moorpark College
Associate of Science from Psychology
Read More