Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Marchand

Norwell,MA

Summary

Accomplished bartender with extensive experience in customer service industry. Promptly assists customers and identifies specific needs. Consistently adheres to quality standards to promote customer satisfaction and high-quality service.

Overview

6
6
years of professional experience

Work History

Front of House Supervisor

Untold Brewing
10.2022 - 03.2023
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
  • Managed dining and bar costs by conducting weekly depletion analysis.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.

Lead Bartender

Night Shift Brewing
06.2021 - 10.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Consulted with managers to organize special events and promotions.

Beer Buyer

Kappy's Fine Wine & Spirits
10.2016 - 06.2021
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Maintained complete documentation and records of all purchasing activities.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Developed and improved account relationships.
  • Forecasted purchasing trends and improved merchandising strategies.

Education

No Degree - English Literature

Boston College
Chestnut Hill, MA

High School Diploma -

Norwell High School
Norwell, MA
06.2009

Skills

  • Team Oversight
  • Mentoring
  • Quality Control
  • Service Training
  • Stock Control
  • Guest Satisfaction
  • Resolving Disputes

Timeline

Front of House Supervisor

Untold Brewing
10.2022 - 03.2023

Lead Bartender

Night Shift Brewing
06.2021 - 10.2022

Beer Buyer

Kappy's Fine Wine & Spirits
10.2016 - 06.2021

No Degree - English Literature

Boston College

High School Diploma -

Norwell High School

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Sean Marchand