Sean Maredia
Sugar Land,TX
Summary
Diligent worker focused on supply chain management and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Seasoned Specialist offering almost 2 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
4
4
years of professional experience
Work History
E-store Specialist
H-E-B
Missouri City, TX
06.2022 - Current
- Examines and assesses submitted orders, contributing to the efficient allocation of resources to ensure accurate and punctual completion
- Aids in the selection, sorting, and unloading of merchandise from baskets or totes into designated storage areas—refrigeration, frozen, or dry storage—returning products to their appropriate locations as necessary
- Delivers exceptional customer service via phone during order reviews with customers, offering substitute suggestions as required, addressing product-related queries, locating items, and providing assistance.
- Handles the packaging, transportation, and loading of groceries and merchandise from the store to the customer's vehicle while minimizing shrink through meticulous product handling
- Attains established productivity standards
- Utilizes digital tools to select items essential for order completion, pack and organize customer orders in the staging area, retrieve orders for customers, and review and communicate changes or adjustments to customer orders
- Assumes a leadership role in communicating issues or customer concerns to store leadership/management in the absence of the Manager/Lead
- Performs representative duties as necessary
E-store Shopper
H-E-B
Fulshear, TX
01.2020 - 06.2022
- Efficiently curate and assemble customer orders with precision and timeliness
- Provide attentive and personalized assistance to customers, ensuring their needs are met with a high level of service
- Execute seamless and courteous order deliveries directly to customers' vehicles, enhancing their overall shopping experience
- Elevate the department's presentation by diligently maintaining cleanliness and organization, creating a welcoming atmosphere for both customers and staff
- Proactively anticipate customer needs and offer proactive assistance, enhancing overall satisfaction
- Collaborate with team members to streamline order fulfillment processes, contributing to a smooth and efficient workflow
- Uphold a commitment to excellence by consistently meeting or exceeding customer expectations.
Education
Supply Chain Management
C. T. Bauer College of Business, University of Houston
05.2024
Skills
- Microsoft 365
- Supply Management
- Documentation Management
- Experience in Leadership
- Idea Development and Brainstorming
- Data Analysis
- Logistics Coordination
- Resource Allocation
- Customer Relations
Accomplishments
- 1st place in TechnipFMC case competition
- 1st place in 3M canada Case study
Websites
References
References available upon request.
Timeline
E-store Specialist
H-E-B
06.2022 - Current
E-store Shopper
H-E-B
01.2020 - 06.2022
Supply Chain Management
C. T. Bauer College of Business, University of Houston
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