Sean Marion
West Haven,CT
Summary
Energetically led SWC Office Furniture's operations, boosting efficiency and customer satisfaction through strategic planning and exceptional team leadership. Expert in logistics and relationship building, I spearheaded initiatives that significantly enhanced operational outcomes. My proactive approach in fostering client and partner relations underscores my commitment to excellence and collaborative success.
Overview
17
17
years of professional experience
Work History
Director of Operations
SWC Office Furniture
Stamford, CT
02.2020 - 02.2024
- Directed the operations and logistics of a multi-million dollar business.
- Managed day-to-day operations of a small staff in multiple departments.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Formed and sustained strategic relationships with clients and installation partners
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Sr. Account Executive
SWC Office Furniture
Stamford, CT
04.2007 - 02.2020
- Provided every customer with comprehensive assistance of space design and product selection
- Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Prepared presentations for clients regarding new products or services offered.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Provided timely responses to customer inquiries, complaints, or requests for information.
Education
Bachelor of Arts - Communications
Eastern Connecticut State University
Willimantic, CT05-2004
Skills
- Strategic planning and execution
- Time management
- Communication
- Delegation
- Teamwork and collaboration
- Customer relationship management
- Logistics
- Team leadership
- Organizational structuring
- Relationship building
Timeline
Director of Operations
SWC Office Furniture
02.2020 - 02.2024
Sr. Account Executive
SWC Office Furniture
04.2007 - 02.2020
Bachelor of Arts - Communications
Eastern Connecticut State University
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