Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sean Marshall/ Mcgee

Washington

Summary

Dynamic concierge with a strong work ethic and exceptional communication skills, honed at NFC Amenity. Proven ability to resolve guest issues swiftly, enhancing satisfaction and fostering positive relationships. Highly adaptable and proactive, I excel in multitasking and delivering outstanding customer service in fast-paced environments.

Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.

Overview

15
15
years of professional experience

Work History

Concierge

NFC Amenity
04.2025 - Current
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
  • Utilized reservation software proficiently to manage bookings and track important guest details accurately.
  • Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
  • Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted guests upon arrival by providing warm welcome.

Concierge /Front Desk Associate

Saint Elizabeth Health Hospital
02.2020 - 04.2025
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

Front Desk Associate

The Virginia Merrick Center
06.2010 - 04.2020
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Performed basic daily bookkeeping tasks.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

High School Diploma -

Ballou Stay High School
Washington, DC

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Guest services
  • Telephone etiquette
  • Team player mentality
  • Hospitality
  • Exceptional communication
  • Guest relations
  • Polite telephone etiquette

Languages

English
Full Professional

Timeline

Concierge

NFC Amenity
04.2025 - Current

Concierge /Front Desk Associate

Saint Elizabeth Health Hospital
02.2020 - 04.2025

Front Desk Associate

The Virginia Merrick Center
06.2010 - 04.2020

High School Diploma -

Ballou Stay High School

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