Summary
Overview
Work History
Education
Skills
Timeline
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Sean Martin

Desert Hot Springs,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Assistant General Manager

TownePlace Suites By Marriott
Tewksbury, MA
09.2009 - 10.2015
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.

Front Desk Supervisor//Sales Coordinator

Springhill Suites By Marriott
Andover, MA
05.2006 - 07.2009
  • Kept accounts in balance and ran daily reports to verify totals.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Front Desk Supervisor

Hampton Inn Suites
Lawrence, MA
03.2003 - 05.2006
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Prepared weekly employee work schedules for team members.

Front Desk Associate/Night Auditor

Best Western Hotel
Haverhill, MA
01.2000 - 02.2003
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data into room system and updated information whenever patrons changed rooms.

Education

High School Diploma -

Brockton High School
Brockton, MA
06.1990

Skills

  • Human Resources Oversight
  • Hiring and Onboarding
  • Department Oversight
  • Employee Discipline
  • Aloha POS
  • Administrative Management

Timeline

Assistant General Manager

TownePlace Suites By Marriott
09.2009 - 10.2015

Front Desk Supervisor//Sales Coordinator

Springhill Suites By Marriott
05.2006 - 07.2009

Front Desk Supervisor

Hampton Inn Suites
03.2003 - 05.2006

Front Desk Associate/Night Auditor

Best Western Hotel
01.2000 - 02.2003

High School Diploma -

Brockton High School

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Sean Martin