Sean Matson
College Place
Summary
Dynamic retail professional with extensive experience at The Home Depot, excelling in customer service and inventory management. Proven track record in enhancing customer satisfaction and driving sales through effective training and team leadership. Skilled in problem-solving and strategic planning, fostering a collaborative environment that promotes operational efficiency.
Overview
20
20
years of professional experience
Work History
Store Manager
The Home Depot
01.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Store Operations Manager
The Home Depot
10.2016 - 01.2022
- Ensured customer satisfaction by addressing inquiries promptly and providing exceptional service consistently.
- Contributed to a positive work environment by fostering strong team collaboration and open communication.
- Improved loss prevention measures by conducting regular audits, monitoring security systems, and training employees on theft deterrence techniques.
- Demonstrated a strong commitment to company values, consistently upholding ethical practices and promoting a culture of excellence within the store.
- Evaluated sales data regularly to identify trends, optimize product assortment planning, and maximize revenue growth potential.
- Resolved customer complaints professionally, ensuring a satisfactory outcome that promoted long-term loyalty to the brand.
- Established rapport with customers through genuine interactions that fostered trust and facilitated repeat visits.
- Maintained a clean and organized store environment, adhering to visual merchandising guidelines and safety standards.
- Managed vendor relationships to secure timely deliveries and maintain optimal stock levels for merchandise.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Assisted in achieving sales targets through efficient inventory management and strategic merchandising.
- Enhanced store performance by implementing effective operational strategies and streamlining daily processes.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Associate
The Home Depot
08.2005 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
BBA -
Eastern Washington University
Cheney, WA01-2013
High School Diploma -
Central Valley High School
Spokane, WA06-2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Outstanding communication skills
- Inventory management
- Store merchandising
- Team building and leadership
- Sales strategies
- Operational efficiency
- Strategic planning
Timeline
Store Manager
The Home Depot
01.2022 - Current
Assistant Store Operations Manager
The Home Depot
10.2016 - 01.2022
Sales Associate
The Home Depot
08.2005 - 10.2016
BBA -
Eastern Washington University
High School Diploma -
Central Valley High School
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