Sean Matthews
Williamstown,NJ
Summary
Recent digital marketing graduate with a strong academic foundation and hands-on experience in creating effective online campaigns, utilizing the latest tools and strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
UGG
10.2022 - Current
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Content Marketing Analyst/Internship
O/M Partners LLC
10.2022 - 07.2023
- Assisted the planning and management of the social media and marketing strategy, including posting schedules and calendars and working with other departments to execute social media campaigns
- Evaluated the effectiveness of data and analyzing the performance of social media channels and posts, reporting on metrics, and key performance indicators
- Supported the decision-making process by presenting accurate, data-driven recommendations to stakeholders.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Content Marketing Assistant/Internship
S.A.M.s Business Solutions
05.2022 - 07.2022
- Assisting in creating and loading Instagram and Facebook story visuals that drive engagement from our audience and attract new followers
- Loading and scheduling content into our social media planning tool to ensure coverage across platforms of content
- Assisting in engaging with followers and fans through our social media platforms
- Weekly research into trends of social media platforms and working with the Marketing Team to pull the 'what's working now' into our strategy.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Event Marketer
Pro Leaf
01.2022 - 05.2022
- Interact with potential clients and generate interest using high energy and positive engagement techniques
- Attend pre-scheduled events and generate leads for the call center through ongoing interaction with potential clients
- Took part in going to trade shows/events/fairs/festivals and various community events.
Customer Service
Wawa
03.2021 - 12.2021
- Trained new customer service representatives on best practices, policies and procedures.
- Provided excellent customer service through communication and interpersonal skills.
- Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
Digital Marketing Intern
Money Mouth Marketing
09.2021 - 11.2021
- Improved brand awareness by developing and implementing targeted social media campaigns.
- Boosted lead generation with the creation of engaging email marketing campaigns.
- Comprehensive training in various domains such as content marketing, copywriting, video-editing, and research.
- Used Adobe Creative Suite to design initial campaign concepts.
Education
Bachelor of Arts Digital Media Informatics -
Widener University
Chester, PA05.2023
Skills
- Email Marketing
- HubSpot/ G-Suite/ Hootsuite
- Adobe Photoshop, InDesign, Illustrator, Premiere Pro and After Effects
- Excel Spreadsheet
- Infographics
- Managing Twitter, Instagram, Facebook and Tik Tok
- Content curation for an online businesses
- Coursework in customer trends and analytics
- Writing press releases
- Excellent Communication Skills
- Social Media and Communication Coursework
Certification
Google Digital Marketing & E-Commerce
Timeline
Sales Associate
UGG
10.2022 - Current
Content Marketing Analyst/Internship
O/M Partners LLC
10.2022 - 07.2023
Content Marketing Assistant/Internship
S.A.M.s Business Solutions
05.2022 - 07.2022
Event Marketer
Pro Leaf
01.2022 - 05.2022
Digital Marketing Intern
Money Mouth Marketing
09.2021 - 11.2021
Customer Service
Wawa
03.2021 - 12.2021
Bachelor of Arts Digital Media Informatics -
Widener University
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