Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sean Mayhair

Boyce,LA

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Also a diligent professional with many years of experience maintaining seamless business operations. Effectively trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Overview

11
11
years of professional experience

Work History

Shift Manager

Chevron
Alexandria, Louisiana
01.2019 - Current
  • Ensured completion of all closing duties were completed accurately according to established guidelines.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Ensured compliance with food safety regulations and quality standards.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Responded quickly and effectively to emergency situations as they arose.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Resolved conflicts between staff members in a professional manner.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Helped employees accomplish tasks during peak periods.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reinforced rules to promote superior employee performance.
  • Assigned tasks to employees and monitored productivity, performance and task completion.

Cable Lineman

5 Star Communications
Leesville, Louisiana
02.2018 - 03.2019
  • Conducted site surveys at customer locations prior to beginning any type of installation work.
  • Assisted in training new technicians on proper installation techniques and safety protocols.
  • Collaborated with colleagues on various projects such as installing a large number of cables in multi-dwelling units.
  • Removed old wiring from buildings prior to installation of new cables for upgraded services.
  • Diagnosed problems with existing cable TV systems using specialized test equipment.
  • Configured digital set-top boxes, modems, routers, amplifiers, splitters and other related equipment.
  • Maintained inventory of tools, materials and supplies used for installations, repairs and upgrades.
  • Followed detailed instructions provided by supervisor when completing assignments.
  • Provided training to customers on how to use their new cable TV equipment effectively.
  • Updated customer records with information about newly installed systems or repairs made.
  • Installed coaxial cables in homes or businesses for the purpose of providing cable TV services.
  • Tested newly installed systems to ensure they were working properly and met service standards.
  • Completed all required paperwork accurately and timely for each job completed.
  • Monitored work area for safety hazards or violations of company policies regarding safety practices.
  • Performed physical installation of cable TV systems, including wiring and cabling components.
  • Adhered strictly to company policies regarding customer service protocols while interacting with clients.
  • Assisted customers with troubleshooting and resolving technical issues related to their cable TV services.
  • Used tools, equipment and vehicles to avoid injuries and mishaps.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Performed regular maintenance checks on cable systems to prevent future issues.

Shift Manager

Chevron
Alexandria, Louisiana
05.2016 - 05.2018
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Responded quickly and effectively to emergency situations as they arose.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Resolved conflicts between staff members in a professional manner.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Observed and monitored utilization of equipment.

Operations Manager

Jiffy Lube
Alexandria, Louisiana
02.2014 - 01.2016
  • Performed routine maintenance services such as tire rotation and balancing.
  • Inspected vehicle fluids levels and topped off as necessary.
  • Diagnosed mechanical problems using computerized diagnostic equipment.
  • Provided customers with estimates of repair costs prior to commencing any work.
  • Followed safety procedures at all times while working around hazardous materials.
  • Maintained a clean and organized workspace at all times.
  • Cleaned engine compartments to remove dirt and debris from hard-to-reach areas.
  • Tested batteries for proper voltage output with electronic testers.
  • Drained used motor oils from engines and replaced with new oil types based on customer needs.
  • Maintained records of all work performed on each vehicle in accordance with state regulations.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Reviewed completed work of employees under my command.
  • Inspected vehicles and issued inspection stickers in accordance with state guidelines.

Education

High School -

JM Tate High School
Pensacola, FL

Skills

  • Team Development
  • Safety Compliance
  • Inventory Control
  • Opening and closing procedures
  • Delegating Work
  • Operations Management
  • Punctual and Reliable
  • Tech-Savvy
  • Staff Motivation
  • Employee Training
  • Handling Customer Complaints
  • Documentation And Reporting
  • Decision-Making
  • Mentoring and Coaching
  • Shift checklists
  • Cash Handling

Affiliations

  • Enjoy's working on vehicles in spare time; very mechanically inclined.
  • Enjoy's spending time with my son, Sean Jr., 5, my daughter, Chloe, 12, and my wife of 13 years, Morgan.
  • Enjoy's bringing my family to church every Sunday, to praise and worship.
  • Avid fisherman

References

References available upon request.

Timeline

Shift Manager

Chevron
01.2019 - Current

Cable Lineman

5 Star Communications
02.2018 - 03.2019

Shift Manager

Chevron
05.2016 - 05.2018

Operations Manager

Jiffy Lube
02.2014 - 01.2016

High School -

JM Tate High School

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Sean Mayhair