Sean McArdle

Little Sicily Pizza

09.2007 - Current

Excelled in every store position and regularly backed up front-line staff.
Coached crew members to optimize performance and motivate toward more efficient work.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Exercised composure under pressure and in escalated customer service scenarios.
Cooperated with coworkers to improve customer experience and manage storefront.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Coordinated merchandising, promoted new products and increased brand awareness.

Summary