Sean M. Carlson
Arvada,CO
Summary
Operations Supervisor with extensive expertise in business and employee management, driving production efficiency through effective oversight of daily operations. Demonstrates a proven ability to enhance operational processes and foster collaboration among teams. Strong communication and strategic planning skills enable impactful leadership and prompt problem-solving. A dedicated professional committed to continuous improvement, aiming for growth in management or sales roles.
Overview
25
25
years of professional experience
Work History
Operations Supervisor
Optum
Golden, CO
10.2017 - Current
- Reviewed operational metrics to drive strategic advancements.
- Managed scheduling, task assignments and deadline oversight for office team members.
- Optimized workflows through the implementation of cohesive departmental policies and procedures.
- Enhanced operational efficiency through strategic staff management.
- Monitored and documented accurate employee attendance and reviews.
- Provided instruction for onboarding employees in tasks and corporate regulations.
- Established and deployed protocols ensuring streamlined workflow.
- Provided mentorship and support to boost worker efficiency.
- Enhanced client satisfaction by establishing new customer service standards.
- Proposed procedural changes addressing staffing concerns.
- Guided team members on protocols to enhance operational efficiency.
- Introduced optimized workflows to boost organizational quality and operational efficiency.
- Collaborated with supervisory team, merging team efforts to accomplish targets.
- Spearheaded team meetings to address operational challenges.
- Collaborated with cross-functional teams to achieve organizational objectives.
- Analyzed processes to find improvement opportunities.
- Delegated work to staff, setting priorities and goals.
- Performed routine evaluations to assess staff performance.
- Resolved customer issues promptly to ensure satisfaction.
Tax Specialist
Restaurant Solutions Inc.
Littleton, CO
02.2017 - 10.2017
- Calculated quarterly estimated tax payments for self-employed clients and small businesses.
- Collaborated with accounting staff to ensure timely preparation of filings.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Reconciled bank statements and financial documents to ensure accurate tax reporting.
- Ensured compliance with applicable federal, state, and local laws governing taxation policies.
- Responded promptly to client inquiries related to their taxes or other fiscal matters.
- Evaluated income and expenditure records to ascertain necessary forms for return preparation.
Sales Associate
Stevinson Toyota West
Golden, CO
10.2016 - 02.2017
- Maintained customer satisfaction by providing prompt, reliable service.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
Branch Manager
Apria Healthcare
Denver, CO
06.2010 - 06.2016
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Established and built customer relationships through targeted outreach and initiatives.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Supported outside sales force in servicing and obtaining new business.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Assisted other branches when needed during peak periods or special projects.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Designed sales and service strategies to improve revenue and retention.
- Performed regular audits of financial records in order to ensure accuracy.
- Resolved escalated customer complaints in a timely manner.
- Coordinated preparation of external audit materials.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Managed staff scheduling, hiring and training processes.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created reports summarizing operational performance metrics for senior management review.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Established strong working relationships with external partners such as vendors and suppliers.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Analyzed competitors and market trends to facilitate business growth.
- Disciplined employees to encourage compliance with company policies and procedures.
- Identified opportunities for process improvement initiatives within the branch.
- Monitored financial performance of the branch on a monthly basis.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales/Assistant Business Development Manager
Groove Toyota
Englewood, CO
10.2010 - 07.2011
Sales Associate
Go Toyota Scion
Centennial, CO
07.2009 - 06.2010
Inside Sales Representative
Stock Building Supply
Denver, CO
11.2008 - 07.2009
Inside Sales Representative
Pro-Build
Littleton, CO
08.2007 - 11.2008
Licensed Real Estate Appraiser
Superior Appraisals, Inc
Englewood, CO
03.2004 - 06.2007
Customer Service Representative
Apria Healthcare
Littleton, CO
12.2002 - 02.2004
Inside Sales Representative
Home Lumber
Littleton, CO
03.2000 - 12.2002
Education
Real Estate Appraisers License -
American Real Estate College
02.2004
Some College (No Degree) -
Red Rocks Community College
Lakewood, COSome College (No Degree) -
Western Governors University
Salt Lake City, UTSkills
- Operations management
- Operational Performance Review
- Effective team leadership
- Effective and efficient relationship building
- Leadership in Client Engagement
- Customer Escalation Handling
- Strategic Revenue Optimization
- Collaborative Development Techniques
- Warehouse Operations Management
- Fleet Operations Oversight
- Strategic Issue Analysis
- Project Coordination
- FDA, JCAHO, and DOT compliance knowledge
- Phone volume monitoring
- Dedication to Ongoing Education
- Commitment to Professional Standards
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Supervisor
Optum
10.2017 - Current
Tax Specialist
Restaurant Solutions Inc.
02.2017 - 10.2017
Sales Associate
Stevinson Toyota West
10.2016 - 02.2017
Sales/Assistant Business Development Manager
Groove Toyota
10.2010 - 07.2011
Branch Manager
Apria Healthcare
06.2010 - 06.2016
Sales Associate
Go Toyota Scion
07.2009 - 06.2010
Inside Sales Representative
Stock Building Supply
11.2008 - 07.2009
Inside Sales Representative
Pro-Build
08.2007 - 11.2008
Licensed Real Estate Appraiser
Superior Appraisals, Inc
03.2004 - 06.2007
Customer Service Representative
Apria Healthcare
12.2002 - 02.2004
Inside Sales Representative
Home Lumber
03.2000 - 12.2002
Real Estate Appraisers License -
American Real Estate College
Some College (No Degree) -
Red Rocks Community College
Some College (No Degree) -
Western Governors University
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