Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean mcbroom

Puyallup

Summary

The dynamic 5S Manager at Discount Tire has a proven track record of enhancing customer satisfaction and team performance. I'm skilled in conflict resolution and inventory management, I fostered a collaborative environment that maximized productivity and engagement. Committed to safety and quality, I consistently delivered high standards in service and operations.

I'm experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

I'm experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Overview

8
8
years of professional experience

Work History

5S Manager

Discount Tire
08.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built relationships with customers to encourage repeat business.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Maintained and managed tire and hardware inventory with regular stock assessments.

Manager

Papa John's Pizza
03.2023 - 08.2024
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Expedited deliveries to meet customer deadlines and requirements.

Manager

Chick-fil-A
08.2022 - 02.2023
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

Electrical Apprentice

JnJ Electrical
03.2021 - 08.2022
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Terminated wiring and connected circuits with correct techniques.
  • Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Installed new electrical components and fixtures safely and tested systems to enhance power flow.
  • Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Adhered to electrical and building codes when installing and repairing electrical systems or components.
  • Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
  • Streamlined project timelines by effectively collaborating with senior electricians to complete tasks on schedule.
  • Supported senior electricians in diagnosing and repairing faults in electrical systems, enhancing system reliability.

Delivery Driver

Papa John's Pizza
09.2019 - 02.2021
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Team Member

Chick-fil-A
07.2017 - 08.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Education

High School Diploma -

Emerald Ridge High School
12405 184th St E Puyallup
06-2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Staff training and development
  • Staff management
  • Task delegation
  • Staff development
  • Conflict resolution
  • Safety procedures
  • Coaching and mentoring
  • Inventory management
  • Dependable and reliable
  • Safe driving
  • Route management

Timeline

5S Manager

Discount Tire
08.2024 - Current

Manager

Papa John's Pizza
03.2023 - 08.2024

Manager

Chick-fil-A
08.2022 - 02.2023

Electrical Apprentice

JnJ Electrical
03.2021 - 08.2022

Delivery Driver

Papa John's Pizza
09.2019 - 02.2021

Team Member

Chick-fil-A
07.2017 - 08.2019

High School Diploma -

Emerald Ridge High School

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